Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9929054/

Опыт работы

Medical representative

с 02.2023 по 04.2024 (1 год 2 месяца)
LR MEDICAL PLLC, BL PAIN MANAGEMENT PLLC, New york (Medicine, pharmacy)

1.Analysis and Review of Medical Accounts:
•Conducting detailed analysis and reviews of patient medical accounts to ensure accuracy and completeness of information.


2.Medical Coding:
•Translating medical procedures, diagnoses, and services into standardised codes (ICD, CPT, HCPCS) for billing purposes.


3.Communication with Insurance Companies and Legal Entities:
•Making phone calls to insurance companies, the New York Workers’ Compensation Board, and attorney’s offices to resolve issues, clarify claims, and gather necessary information.

4.Payment Collection and Account Updates:
•Collecting payments for medical services through various methods, including physical checks, Electronic Funds Transfer (EFT), and Virtual Credit Cards (VCC).
•Updating accounts with payment details and making adjustments as needed.


5.Documentation and Record Keeping:
•Collecting and filing Explanation of Benefits (EOB), C8.1 denial forms, and Notices of Decision (NOD).
•Sending emails for correspondence related to claims and payments.
•Creating and maintaining work logs, claim logs, and detailed records of medical accounts using Microsoft Excel.

Customer support representative

с 02.2021 по 02.2023 (2 года)
APPLIANCE REPAIR - USA, Remote (Public and business services)

Responsibilities:

- Handling Customer Inquiries: Managed incoming calls, emails, and messages from customers regarding appliance repairs, addressing their concerns promptly and professionally.

- Managed and resolved customer support tickets efficiently, ensuring prompt responses, customer satisfaction, and accurate issue tracking.

- Scheduling Service Appointments: Coordinated service appointments between customers and repair technicians, ensuring efficient allocation of resources and timely resolution of issues.

- Providing Product Information: Offered detailed information about appliance repair services, warranty coverage, and maintenance tips to assist customers in making informed decisions.

- Order Processing: Handled orders for replacement parts and accessories, ensuring accuracy in product selection, pricing, and delivery details.

- Complaint Resolution: Investigated and resolved customer complaints regarding service quality, billing discrepancies, or product issues, aiming for swift resolution and customer satisfaction.

- Follow-up Communication: Conducted follow-up calls or emails with customers post-service to ensure their satisfaction with the repair work and address any additional concerns.

- Documentation and Reporting: Maintained detailed records of customer interactions, service requests, and resolutions in the company database, providing valuable insights for process improvement.

Образование

Vinnytsia National Medical University

MEDICINE, Vinnytsia
Высшее, с 2018 по 2024 (6 лет)

Знания и навыки

• Time management
• Work with clients
• Ability to work in multitasking mode
• Receiving incoming calls
• Management of CRM
• Communicability
• Work with customers
• Email client
• Fast typing
• Google Sheets
• Google Docs
• Documentation management
• Organizational skills
• Making outgoing calls

Знание языков

Английский — свободно

Дополнительная информация

As an experienced customer service representative, I bring a client-centric approach that prioritises customer satisfaction while upholding the interests and values of the company I represent. My dedication to providing exceptional service stems from a genuine belief in the importance of fostering positive relationships with customers and ensuring their needs are met with efficiency and professionalism.

Throughout my career, I have consistently demonstrated a commitment to exceeding expectations and resolving customer inquiries and concerns with diplomacy. I understand the significance of every interaction with a customer and strive to leave a lasting positive impression that reflects positively on the company.

One of my core strengths is my ability to empathise with customers and understand their perspectives, allowing me to tailor solutions that address their specific needs and circumstances. By actively listening to their feedback and concerns, I am able to provide personalised assistance that fosters trust and loyalty.

Moreover, I firmly believe in upholding the reputation and values of the company I work for. I approach each interaction as an opportunity to reinforce the company's brand image and values, ensuring that every customer interaction reflects positively on the organisation.

I am confident that my combination of customer service expertise, client-centric approach, and commitment to upholding the interests of the company make me an ideal candidate for this position. I am eager to bring my skills and dedication to contribute to the success of your team and help elevate the standard of customer service excellence within your organisation.