Дмитро
Customer support representative
- Возраст:
- 24 года
- Город проживания:
- Тернополь
- Готов работать:
- Тернополь, Удаленно
Контактная информация
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9975863/
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Zaporizhzhia, Ukraine Third party logistics
EDUCATION OBJECTIVE
Bachelor of Computer Dynamic and client-focused Logistics Broker with over a year of hands-
Science, on experience coordinating nationwide vehicle shipments. Adept at
Kharkiv National University of streamlining communication, negotiating contracts, and managing end-
Radio Electronics to-end logistics processes. A persuasive communicator and strategic
2019 - 2023 problem-solver, consistently delivering high client satisfaction and
Magister of Computer operational efficiency. Seeking to contribute my logistical expertise and
Science, negotiation acumen to a forward-thinking organization.
Kharkiv National University of
Radio Electronics WORK EXPERIENCE
2023 - 2025
Mar 2024 - Jan 2025
SKILLS A1 Logistics | Zaporizhzhia
Logistics Coordination 3PL Broker
Client & Carrier Relations Facilitated coast-to-coast vehicle shipments by proactively
Communication & Sales managing communications between clients and transportation
Problem Solving providers.
CRM systems Initiated and maintained client relationships through strategic
Java Core outreach, conducting high-volume cold calling and personalized
Spring consultations.
PL/SQL
Successfully negotiated contracts, meticulously outlining service
Maven
terms, pricing, and delivery schedules, contributing to a 60%
HTML/CSS
Git
improvement in contract closure rate.
AspectJ Operated as the primary point of contact between clients and
drivers, ensuring transparent communication, conflict resolution,
and real-time status updates.
LANGUAGES
Played a pivotal role in enhancing the company’s shipment
Ukrainian (Native) success rate from 45% to 72% by implementing a structured
communication protocol and improving carrier vetting processes.
English (B2)
Jul 2023 - Feb 2024
Avenga l Kyiv
Java Software Engineer
May 2022 - Dec 2022
Epam Systems l Kharkiv
Adobe Experience Manager (AEM) Developer
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