Владислав

MEDVEDIEV
VLADYSLAV
CUSTOMER SUPPORT SPEC IALIST

CONTACTS PROFILE
Communicative, responsible, creative and hardworking employee,
[открыть контакты](см. выше в блоке «контактная информация»)
responsive, with a great desire to learn and grow professionally.
[открыть контакты](см. выше в блоке «контактная информация»)

Cherkasy, Ukraine PERSONAL SKILLS
[открыть контакты](см. выше в блоке «контактная информация») Analytical, logical, abstract thinking
islav-medvedyev-2944431b8
Attention to details, neat
Willing to do job as well as possible
LANGUAGES Friendly, tolerant
English – intermediate Persistent, responsible, creative
Ukrainian - native Organized, mentoring
Russian - native

EDUCATION SKILLS
Masters Academy | 2021 - 2022 HTML/CSS; JavaScript
Cherkasy, Ukraine Webstorm/ VS Code
Course: Frontend Git; GitHub
Tools and Technologies: HTML, Internet Protocol (TCP/IP/IPV4/Ethernet)
CSS, Javascript, Typescript, VS L1 Technical Support
Code, Webstorm, Git. L2 Technical Support
HelpDesk Support
Cherkasy State Business College | 2011-2014
Customer Service
Cherkasy, Ukraine
Microsoft Office
Specialty : Enterprise economy
Google Drive/Sheets/Docs/Calendar
Degree: Incomplete higher education
EXPERIENCE

Technologies used:
L1 Technical Support Expert | 2015 - 2017 | Kyivstar, Cherkasy
CRM HelpDesk
Creation of requests to the structural units of the company on the
Microsoft Office
problems of the network
Internet Protocol
Implementation and control of new procedures and technologies
(TCP/IP/IPV4/Ethernet)
Consulting clients on the company's products, providing
assistance in technical issues
Technical customer support

Technologies used:
L2 Technical Support Expert | 2017 - 2023 | Kyivstar, Cherkasy
CRM HelpDesk
Solution non-standard issues and problems
CRM ServiceDesk
Incident management
CRM SuperOffice
Processing and maintaining customer requests
HP Service Manager Software
Creation of requests to the structural units of the company on the
Microsoft Office
problems of the network
Internet Protocol
Implementation and control of new procedures and technologies
(TCP/IP/IPV4/Ethernet)
Consulting L1 on the company's products, providing assistance in
technical issues

Customer Support Expert | 2023 - 2024 | Lun.ua, Remote Technologies used:
Solution non-standard issues and problems IP BPX Binotel
Processing and maintaining customer requests CRM Helpcrunch
Consulting clients on the company's products
Working with admin panels
Consulting clients on the company's products in chat

Customer Success Manager | 2024 - until now | ABM Cloud, Remote Technologies used:
Solution non-standard issues and problems SaaS solution
Processing and maintaining clients requests Microsoft Office
Consulting clients on the company's products Google Docs/Sheets/Calendar/Drive
SaaS administrations GitHub/Redmine
Conducting meetings with clients/developers/analysts FTP servers
Organization and customization client's business processes Skype/Zoom/Teams/Google meet