Customer Service Specialist (US Logistics)

Here at Vista Trans, we think one can become the best logistics company only by delivering the right product to the right place in the right condition and at the right time. We offer reliable cargo transportation services across the US and Canada on transparent terms and at affordable rates. You show us two points on the map and we provide you with a readymade logistic solution.Terms: Full-time

Working Hours: 15:00 — 01:00 (Kyiv time), Monday to Friday, with the possibility of working on weekends for additional compensation.

About the role: The Customer Specialist will be the primary point of contact for clients, responsible for coordinating and overseeing shipments, maintaining timely communication, and ensuring a smooth transportation process from pickup to delivery. This role requires strong organizational skills, attention to detail, and experience with transportation management systems (TMS). There might be a need to work extra time after hours if a task is not completed during regular hours.

We offer:

• Starting monthly salary from $800.
• Career growth within a US company, annual salary reviews.
• Paid vacation, sick leaves, and US public holidays (22 days in total).
• Payments in national currency are tied to the USD exchange rate.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Client Communication: Serve as the main contact for customers, responding to inquiries and maintaining positive relationships.

• Scheduling: Arrange and confirm pickup and delivery appointments based on customer needs and load requirements.

• TMS Management: Update shipment information in various TMS platforms, including E2open, Sysco, Coyote, FourKites, etc., to keep clients informed.

• Tracking and Tracing: Monitor shipment progress, providing clients with real-time updates and tracking information.

• Dispatch Coordination: Work closely with the dispatch team to relay customer requirements and shipment details, ensuring accurate execution of schedules.

• Freight Confirmations: Send freight confirmations and follow up with dispatch to align on shipment details.

• Load Closure: Close out completed loads in customer TMS systems, ensuring accurate data entry and timely updates.

• Issue Resolution: Coordinate with customers to request and manage detention, layover, and other fees for delays or disruptions.

• Documentation: Maintain accurate records of all client interactions, shipment updates, and other relevant communications.

Qualifications:

• Experience: 1+ years of experience in customer service, account management, or logistics, preferably within the transportation industry.

• Skills:

• Strong communication and relationship-building skills.

• Detail-oriented with excellent organizational and multitasking abilities.

• Proficiency with TMS platforms and Microsoft Office Suite.

• Ability to work collaboratively with internal teams, particularly dispatch and operations.