Customer support manager

About Us

nove8 is a young tech company focused on mobile apps, from pet care to lifestyle. We build products that help people live, work, and connect in meaningful ways. Today, we explore new directions, experiment, and create meaningful digital experiences for people around the world. We care about what we build and how we build it, value fairness and trust, and believe that teamwork and curiosity help us move forward together.

About the Role

We are looking for motivated and detail-oriented Support Managers to join our growing Support Team. This is an excellent opportunity for candidates who want to start a career in the tech industry. Previous customer support experience is not required — we provide full training and mentorship. As a Support Manager, you will work closely with customers, internal teams, and AI-powered tools to help deliver a high-quality support experience while developing valuable technical and communication skills.

What We’re Looking For

• Strong written communication skills in English.
• Attention to detail and problem-solving mindset.
• Ability to learn quickly and adapt to new tools and processes.
• Customer-focused attitude and willingness to help others.
• Basic computer literacy and confidence working with online systems.
• Previous support experience is a plus but not required.

What You’ll Do

• Provide customer support through designated communication channels.
• Investigate and document bugs, escalating issues when necessary.
• Assist with billing-related inquiries, including transaction searches and payment investigations.
• Work with payment platforms such as Stripe and PayPal.
• Support chargeback investigation and dispute processes.
• Monitor and respond to customer feedback and reviews on social media platforms.
• Investigate complex customer cases and identify appropriate solutions.
• Maintain a consistent and professional Tone of Voice in all customer communications.
• Collaborate with internal teams to improve support processes.
• Contribute to the improvement and refinement of AI-powered support solutions.

⭐️ Bonus Points

• Previous experience in Customer Support, Operations, or other customer-facing roles.
• Familiarity with CRM, help desk, or ticketing systems.
• Understanding of online payments, billing processes, or payment platforms such as Stripe and PayPal.
• Experience communicating with customers via email, chat, or social media.
• Interest in technology, AI tools, and process improvement.
• Experience investigating issues and working with data to identify root causes.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Additional language skills are a plus.

Work Schedule

The position operates on a shift basis (UTC+1/UTC+2):

• Evening Shift: 3:00 PM — 11:00 PM
• Night Shift: 11:00 PM — 7:00 AM

Compensation & Benefits

• Night shifts are compensated at 1.5x the standard hourly rate.
• Overtime hours are compensated at 2x the standard hourly rate.

Our Benefits

• Time-off Policy — unlimited Out of office days
• Remote or Hybrid work. The choice is yours!
• Wellness and education compensations
• Psychologists compensation
• Language courses compensation
• Co-working compensation
• Health insurance
• 100% Sick Leave Compensation
• Team buildings and offsites (Spain, Italy, Poland, Portugal and others)
• Merch
• Special Occasions Presents