Regina

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10031337

Work experience

Head of customer support

from 01.2022 to 06.2023 (1 year 5 months)
HiTech Rush Inc, Київ (IT)

Key responsibilities
- managing the support team’s performance and workload according to a shift schedule
- monitoring customers’ satisfaction reports via Intercom and working on their rang’s improvement
- working with specific clients’ requests
- sync up with the developers’ team on the new platform implementations and delivering it to my team
- daily meetings with the marketing team to discuss current challenges and achievements

EdTech Project Manager

from 01.2022 to 05.2023 (1 year 4 months)
HiTech Rush Inc, Київ (IT)

Key responsibilities
- lead generation in LinkedIn, Facebook, CSTA platform etc to find perspectives for our educational initiative
- preparing the introductory materials for Computer Science teachers to get familiar with our course and how it contributes their curriculum (USA, Europe);
- leading the negotiations and trial enrollment supervising for teachers and their students;
- course licenses’ sales offers and financial documentaon (POs, Invoices, Contracts, etc.);
- gathering feedback and forwarding it to our developers’ team for consideration and possible implementation to make our product more compliant with schools’ policy and educational requirements;
- thinking over the marketing strategy and establishing partnerships with educational courses’ aggregation platforms to promote our EDU initiative;

Customer support representative

from 08.2018 to 12.2021 (3 years 4 months)
HiTech Rush Inc, Київ (IT)

Key responsibilities
- consulting users about the online course services (subscriptions, technical questions, general or financial inquiries, etc.)
- exploring and fixing user's issues regarding the course/account/tasks availability;
- coordinating the educational campaign aimed to connect to different schools/universities all over the world;
- bug reports to QA-department;

Client account manager

from 12.2017 to 06.2018 (6 months)
Crysberry Studio, Київ (IT)

Key responsibilities
- after-sale customer support upon the ongoing project ( e-mail, Skype, Slack);
- cooperation with PMs;
- fulfilling and coordinating the financial issues of the signed agreements;
-sending time reports and Invoices to the clients;
-working in the CRM (Zoho, Hubspot) and Confluence space;
-solving issues with the resources replacement on the projects;
- gathering the customers’ reviews and feedback after the project release ( Clutch); managing upsale processes.

Account manager

from 05.2017 to 12.2017 (7 months)
Semalt, Київ (IT)

Key responsibilities:
- Nurturing of new potential clients via e-mailing campaign (tickets task CRM)
- Pre-Sale negotiations via e-mail or Skype
- After-Sale Customer support

Customer order reception

from 11.2015 to 04.2017 (1 year 5 months)
Brenntag, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

Key responsibilities
- customer order reception and pre- and after- shipment support, issuing invoices in SAP system;
- monitoring warehouse stock;
- issuing shipment documentation;
- negotiations with suppliers regarding potential purchase orders; - cooperation with logistics department and brokers regarding
customs clearance of imported products;
- partial dealing with CRM-system;
- technical translations of TDS, MSDS of the products; - promotional materials ordering for key clients;
- ordering air-flight tickets for personnel;

Sales assistant

from 04.2011 to 08.2015 (4 years 4 months)
Bang&Bonsomer, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

Key responsibilities
- negotiations with foreign suppliers regarding purchase orders and shipments;
- issuing import/export documentation (Invoices, Addendums, Specifications, Agreements, etc.)
- client orders support (Invoices, shipment documentation, consultations); - operations in 1C, IBS systems (Sales and Purchase Management);
- chemical samples sending to potential clients;
- support in concluding Contracts with Ukrainian clients and foreign suppliers;
- cooperation with logistics department (transport orders applications, applications for sanitary authorities, the Chamber of Commerce, etc.)

Education

Kyiv National Linguistic University

English Philology
Higher, from 2005 to 2010 (5 years)

Knowledge and skills

Language proficiencies

English — fluent

Additional information

Не працюю на рос. ринок