Андрій

Team, Operations manager

Age:: 29 years
City:: Other countries

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10225923

Work experience

Team Lead Assistant

from 11.2023 to now (7 months)
Teleperformance Poland, Інші країни (Телекомунікації, зв'язок)

- Planning and adaptation of the team`s workflow in accordance
with current capacity or market situation to keep all the KPI`s at a
healthy level.

- Establishing the right approach for the customer support team
including the training of TL's, RTS, supporting Operation Leads,
cooperating with VMO and other teams/vendors globally.

Team Lead Assistant / Workflow lead

from 10.2019 to 11.2023 (4 years 1 month)
Majorel, Інші країни (Телекомунікації, зв'язок)

- Providing support service for Google Ads users/ advertisers globally.
- Taking part in the team operations. (Scheduling, ticket assignment,
reporting on KPI’s etc.)

Education

International University of Logistics and Transport in Wroclaw

Transport/ Supply chain management, Вся Україна
Higher, from 2016 to 2018 (2 years)

Master of Engeeniring.

Національний Юридичний Університет ім. Ярослава Мудрого

Інститут підготовки кадрів для органів прокуратури. Правознавство., Харків
Higher, from 2012 to 2016 (4 years)

Bachelor of Law

Knowledge and skills

Неконфліктність MS Excel Робота в команді Управління командою Google Analytics Google Ads Google Tag Manager Google Sheets Google Docs Google Slides

Language proficiencies

Ukrainian — fluent
English — advanced
Polish — fluent
Russian — fluent

Additional information

An experienced, and adaptable person who is motivated for futher grow and has a huge experience in a customer support team and meanwhile in Digital marketing, cause i have been providing customer support for Google Ads products. Currently looking for new exciting opportunities to grow in the mentioned areas.

Workflow lead, who passed through the many successful projects in different teams, including launching and maintaining the operations of the support team in Ghana with personal involvement on site. Have a huge experience in preparing reports for any KPI in Customer service. Bachelor of Law, Master of Engineering.

I am a citizen of Poland.