Roland

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10339748

Work experience

Operations manager and Social media manager

from 09.2023 to now (9 months)
De Tech Shrine, Remote (Public and business services)

Provide inspired leadership for the organisation.
Make important policy, planning, and strategy decisions.
Running Facebook and Instagram ads
Created a google profile and successfully put business on the map.
Create educative and entertaining reels.

Social media manager(Part-Time Remote)

from 05.2022 to 12.2022 (7 months)
Nvir World, Remote (IT)

Broadcasting the release of the Nvir world token and web3 game on twitter, facebook and telegram.
creating relevant hashtags to promote the reach of post.
Constant communication with participants on the telegram group chat.
Daily post on various social media platform.
Hosting live quiz on discord channel.

Sales manager (Remote)

from 01.2022 to 07.2023 (1 year 6 months)
About the tech limited, Remote (Retail)

Quoting leads
Calling, texting and email quotes to customers
Call missed calls, answer messages
Booking/making reservations for customers,
Following up with customers who are yet to sign confirmation documents.
Raising of customers to get a good deposit for the company
Dispatching of orders on CD
following up with dispatch to make sure the gadget is picked up at the exact pickup address
Tracking customers' gadgets and providing updates to customers.
Updating customer information on the CRM system.
Following up with the billing department to make sure the customer's card has been charged after pickup.
And other responsibilities as assigned by my supervisor.

Customer support representative (Remote)

from 01.2020 to 12.2021 (1 year 11 months)
Bemudo Automotive,Louisville,Kentucky, USA, Remote (Auto business and auto service)

Was the first line of support for all clients and supported them on their repair journey via text, phone and live chat.
Understanding customer needs and offering other services based on those needs.
Reaching out to new leads.
Managing clients in CRM.
Scheduling customers with client calendar.
Providing information about pricing.
Creating predifined reports to update clients.

Customer support representative

from 12.2018 to 11.2019 (11 months)
Nigerian Meotrological Agency(NIMET), Nnamdi Azikwe International Airport, Abuja,Nigeria, Abuja (Transportation and logistics)

Provided accurate and timely weather information to airline dispatch that ensured safety of lives and property to over 50 airliners.
Taking incoming calls and providing METAR report
Providing information about weather parameters
Attending to airline dispatch and providing TAF report

Education

University of Ilorin

Geography and Environmental Management, ilorin
Higher, from 2014 to 2018 (4 years)

Community secondary school

Abuja
Secondary, from 2008 to 2014 (6 years)

West African Senior School Certificate

Additional education and certificates

Project Management Professional (PMP)

6 months

Analyzing and Visualizing Data with Microsoft Excel

3 months

Public Speaking and Presentation Course

6 weeks

Knowledge and skills

Language proficiencies

• English — fluent
• German — beginner