Temitope

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10346590

Work experience

Customer support representative

from 11.2021 to 07.2022 (8 months)
boosta, Kyiv (IT)

Assisted client in troubleshooting lagging system and network connection.
• Assisted on installation and updating of App, software support for App layout
• Provide basic technical support for clients on wide range of company product.
• Assisted with in-app purchases of company products and services
• Answered customer complaints with quick solutions and ensuring customer satisfaction.
• Provide outstanding customer service, receiving 86% in customer satisfaction feedback survey.

Call center operator

from 12.2020 to 07.2021 (7 months)
alpha 1, Kyiv (Transportation and logistics)

Providing constant and uninterrupted customer service and providing full logistical support;
•Log and analyse technical service inquiries leading to early identification of emerging issues •Help with troubleshooting software to identify and resolve issues related to network malfunction or poor network
•Providing input on technical service tools beneficial to customers and engineers
•planning, approval and monitoring of loading and unloading deadlines;
•provision of estimated delivery time, quotas and other fees;
•responding quickly, politely and professionally to customer inquiries by phone and mail;

Knowledge and skills

Language proficiencies

• English — fluent
• Portuguese — average
• Ukrainian — beginner
• Korean — beginner