Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/10393472/

Work experience

Sales agent

from 04.2025 to 05.2026 (1 year 2 months)
Clario, Remote (IT)

-Assisted customers with questions about MacKeeper products, subscriptions, and device optimisation services
-Helped customers understand how to use security and performance tools designed for Mac devices
-Guided users through basic troubleshooting steps for common issues such as software setup, account access, subscription activation, and device performance concerns
-Provided friendly and professional support through phone, live chat, and email communication channels
-Directed customers to the appropriate technical teams whenever issues required advanced troubleshooting or system-level support
-Built strong relationships with customers by listening carefully to concerns and helping them find suitable solutions
-Promoted relevant cybersecurity and optimisation products based on customer needs and device usage
-Assisted customers with subscription renewals, billing enquiries, upgrades, and account-related requests
-Worked towards individual and team sales targets while maintaining a positive customer experience
-Handled multiple customer interactions daily within a fast-paced support and sales environment
-Maintained accurate records of customer interactions, sales activities, and support requests within internal systems
-Helped improve customer satisfaction by providing clear communication, patience, and solution-focused support
-Developed strong communication, customer service, problem-solving, and sales skills while working with a global customer base
-Supported customer retention efforts by helping users feel confident and comfortable using the company’s products and services

Customer support representative

from 11.2023 to 03.2024 (5 months)
Rent to own, Remote (Real estate)

I was tasked with the responsibility of attending to customers by making inbound and outbound calls, helping each customer politely and efficiently to work their way through the sites to sign up for a rent to own chance and also to help them efficiently check their credit score and also answering any questions each customer had and making sure they followed the step by step process correctly. I worked efficiently with my team and my team lead and helping out every customer assigned to me. I worked great on the phone, being very friendly and courteous to every customer on my 8 hour shift daily.

Telecom Field Engineer internship

from 05.2023 to 12.2023 (8 months)
IHS TOWERS, Other countries (Telecommunications and networking)

Traveled to off-site locations to complete necessary service work
Resolved user problems using ICT support tools and methods
Deployed, maintained and monitored telecommunication systems
Followed regulations and policies regarding proper ICT system usage and administration
Analysed critical assets and identified weaknesses and vulnerabilities, implementing countermeasures.

Sales representative

from 08.2022 to 07.2023 (1 year)
Airtel, Other countries (Telecommunications and networking)

I was placed with the responsibility of making sales of the home/mobile broadband gadgets, also placed with the task to make daily call to customers using the devices to help put them through the subscription process and to also make sure they do not have troubles with their devices and to adequately transfer them to technical support for further assistance.

Data Entry Operator

from 10.2021 to 06.2022 (9 months)
Transmission company of Nigeria, Other countries (Power industry)

I was tasked with the daily responsibility of taking the readings in the control room and adequately inputting them into the excel sheet and also taking into consideration the Daily supply of the given Megawatts for the Substation

Telecom Field Engineer internship

from 02.2021 to 09.2021 (8 months)
IHS TOWERS, Other countries (Telecommunications and networking)

Travelled to off-site locations to complete necessary service work
Resolved user problems using ICT support tools and methods
Deployed, maintained and monitored telecommunication systems
Followed regulations and policies regarding proper ICT system usage and administration
Analysed critical assets and identified weaknesses and vulnerabilities, implementing countermeasures.

Education

University of Abuja

Biology, Kyiv
Higher, from 2017 to 2022 (5 years)

Additional education and certificates

Data Entry- 365 Data Science

6 months

Knowledge and skills

• Self-growth
• Receiving incoming calls
• Ability to work in multitasking mode
• Fast typing
• SQL
• The first line of support
• Communicability
• Slack
• Conducting online chats
• Article writing
• Flexibility
• MS Excel
• MS Word
• MS PowerPoint
• Internet Explorer user

Language proficiencies

English — fluent