Віталій

Vitalii Kovalchuk
15.06.1990

Head of departmet
Technical director

Contact
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
telegram: @v1tal1ikv
Lviv

About me
I have been involved in user support for more than ten years. First as an engineer, then as
a head of support service sector. Responsible, stress-resistant, cold thinking in critical situations

Education
- Lviv Polytechnic National University
Automation and computer-integrated technologies, Lviv, 2010 - 2013

- Technical college at the Lviv Polytechnic National University
Computer systems technician, Lviv, 2005 – 2009

Work experience
LCE City center of IT, Lviv. Ensuring the functioning and development of
the computer information system

05.2011 -11.2017 – Senior Engineer
11.2017 - until today - Head of support service sector

Skils:
Management of department
- Employees selection
- Processing users incidents and requests, keep of statistick
- Searching and engagement of contractor to perform work
- Adjusting work of direction for new requests of user
- Implementation and searching a new technologies
- Searching of new clients
- Work with vip users

Software, operating systems
 - User support OS Windows, Mac OS – 1000+
- Software maintenance - remote and on-site
- Connecting and configuring office equipment
- Basic administration Active Directory
- Basic administration Azure AD
- Administration Microsoft 365: User Accounts та Groups, Teams, Exchange Online,
Licenses
- Administration platform Zoom
- Administration CRM OTRS, ITop (Users, Agent, SLA, Services)

Repair of computer equipment
- Diagnostics and repair of personal computers, laptops
- Diagnostics and repair of printers

Local network
- Connecting users to the local network, switching
- Diagnosis of network problems
- Setting up active network equipment: switches (TP-Link, D-Link, HPE, Aruba),
routers (Mikrotik), access points (Unifi, TP-Link)
- Creation of a local network map, selection of network equipment

Other
- Technical support of events – support of events, online broadcasts, conferences,
meetings in the hall and on zoom platforms, teams…
- Selection of computers equipment, offices equipment for the user, conference
systems and production of a technical task for procurement
- Maintaining of PC database
- Connection, support and administration of video surveillance systems
- Connections and basic settings IP telephones

Languages
- Ukrainian - native
- English ─ intermediate