Chioma

Naukova 64a

NNADOZIE CHIOMA Kharkiv, ST 64a
[open contact info](look above in the "contact info" section)
With a proven track record in customer service and sales support, I bring a [open contact info](look above in the "contact info" section)
passion for customer satisfaction, excellent communication skills and an ability
to multitask effectively. My experience has equipped me to identify and solve
problems quickly, contribute to sales growth and drive operational efficiency

EXPERIENCE SKILLS

NIX Solutions, Kharkiv — Customer Service Representative ● Excellent
2023 communication
-Greeted customers and offered assistance with selecting ● Adaptability
merchandise, finding accessories and completing purchases. ● Team work
- Built rapport with customers through empathetic listening and ● Time management

understanding their unique preferences. ● Active listening
● Empathy
-Processed customer orders and inquiries via phone, email and, in-person
● Multi-tasking ability
communication to foster top-quality service delivery.
● Problem solving
-Followed up with customers after completed sales to assess satisfaction
and resolve technical and service concerns.
--Presented professional image consistent with company's brand values.

Netpeak, Kharkiv— Intern Sales Representative
COMPUTER RELATED SKILLS
2022-2023

-Developed a comprehensive knowledge of product offerings to better ● Proficiency in MS
assist customers with informed recommendations. Word
-Informed customers of promotions to increase sales productivity and ● Proficiency in MS

volume. Excel
● Proficiency in MS
-Maintained high levels of customer retention with proactive
Powerpoint
relationship-building strategies.
● Basic knowledge of
-Boosted sales revenue by identifying customer needs and recommending CRM softwares
appropriate products or services. ● Google Workspace

-Increased revenue with strategic upselling of products and services to
existing customers. CERTIFICATES

-Stayed current on company offerings and industry trends. B. Sc. International Relations
 LANGUAGES
SURVEILLANCE 2000 LTD, Rivers state — Sales
Representative English
★★★★★
2021

-Reduced wait times through efficient call handling, enhancing overall

customer satisfaction rates.
-Developed a comprehensive knowledge of product offerings to better
assist customers with informed recommendations.
-Boosted sales revenue by identifying customer needs and
recommending appropriate products or services.
-Showcased product features to customers and discussed technical
details to overcome objections and lock in sales.

EDUCATION

UNIVERSITY OF PORT-HARCOURT, NIGERIA —
INTERNATIONAL RELATIONS
JAN 2017 - DEC 2021

FEDERAL GOVERNMENT GIRLS’ COLLEGE ABULOMA,
NIGERIA — SENIOR SCHOOL CERTIFICATE EXAMINATION
OCT 2010 - JUNE 2016

CELIA’S MONTESSORI NURSERY AND PRIMARY SCHOOL
NIGERIA — FIRST SCHOOL LEAVING CERTIFICATE
2002 - 2010