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Olive Anusionwu, Head of Project Management & Client Contact
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PROFILE A highly creative and solution centered brand, project management professional with years of experience in
helping to position brands at the top of their target audience's minds. Possesses the ability to build and maintain a
high-profile customer base through self-motivation, passion and determination to deliver service in a competitive
market. To leverage on my experience and drive remarkable results through excellent internal and external
relationships that grow business. Result-orientated and high-energy project management with the ability to
lead by example and inspire peak performance, within the years of my career i had opportunities to executive
over 300 or more projects. Recognized for assessing operational needs and developing solutions to save costs,
improve revenue and drive customer satisfaction. Resourceful and well-organized with excellent leadership and
team-building record…

E M P L OY M E N T H I S TO RY

Mar 2018 — Mar 2023 Head of Project Management and Client contact Lead, Fast Projects
limited (Dosh Services)
• Develop key project goals and worked collaboratively with cross-functional teams to achieve them in a
timely and effective manner.
• Ensure project strategies are consistent with the company’s overall mission and seek to effectively convey
and promote the brand.
• Cooperate in developing the creative budget and monitor project expenditures accordingly.
• Defining project objectives, project scope, roles & responsibilities.
• Defining resource requirements and managing resource availability & allocation – both internal and third
party.
• Outlining a budget based on requirements and tracking costs to deliver project on budget.
• Preparing a detailed project plan to schedule key project milestones, work streams & activities.

Nov 2017 — Feb 2018 Assistant Project Manager and Procurement Specialist , Fast Project
limited (Dosh services)
• Worked in collaboration with the senior project manager to define project goals and establish a timeline
and plan to achieve them.
• Collaborated with other team members to create fresh brand ideas and project initiatives.
• Managed marketing agendas and suggested ways to improve audience saturation.
• Handled overall management of workflow in the marketing department.
• Identifying and mitigating potential risks.
• Managing the relationship and communication with the client and all stakeholders, ensuring the project
is delivered to their satisfaction.

Nov 2016 — Oct 2017 Marketing and Brand management , Intercore solutions
• Analyze brand positioning and consumer insights.
• Shape and communicate our vision and mission.
• Translate brand elements into plans and go-to-market strategies.
• Manage a team of marketing people working on brand initiatives.
• Lead creative development to motivate the target audience
• Developing budgets, forecasting sales figures and assessing KPIs and ROI

Oct 2014 — Aug 2017 Customer Care Representative , MTN (telecommunication)

• Receiving and attending to customers' complaints
• Escalating unresolved customers' issues to middle and senior management.
 • Assisting customers to understand and take advantage of the company's products.
• Collating customer feedback for management's attention
• Answered customer telephone calls promptly and improved on-hold wait times.
• Provided support to customers, meeting demands of fast-paced call centre environments.

E D U C AT I O N

Nov 2011 — Jul 2014 Bachelor of Business Administration, North American university
benin Cotonou
Graduated with a degree
2.34/4.00

SKILLS Problem Solving Project Evaluation
Leadership • Market research expertise
Strategic Project Planning efficient in delivery of tasks
Relationship Management

COURSES

Dec 2022 — Feb 2023 Project Management , Alison

Apr 2023 — Jul 2023 Risk Management , Alison

Mar 2023 — Mar 2023 Sales and Marketing Operations , UniAthena

Jul 2023 — Present Essentials of Data visualization using MS Excel , UniAthena

REFERENCES References available upon request

L A N G UAG E S English C2 French A2