Юлія

Mansfield, Nottinghamshire NG18 3NS | 07404903936 | [open contact info](look above in the "contact info" section)

YULIIA LUKASH

SUMMARY Qualified business assistant with extensive background in advanced management
processes. Utilises superior communication skills to build meaningful, trusting
relationships that exceed client demands. Highly skilled project manager with outstanding
team leadership abilities to meet targets consistently.

EXPERIENCE PERSONAL SHOPPER 01/2024 to Current
Center Parcs, Mansfield, Nottinghamshire
● Documented substitutions and provided information to customers.
● Worked quickly to pack orders in an efficient way and minimise damage or shifting of
products.
● Collaborated with store management, stock and merchandising to streamline services
and enhance customer experience.

OFFICE MANAGER 08/2019 to 02/2022
Schroders, Kiev , Ukraine
● Liaised with customers, addressed enquiries, handled meeting requests and answered
billing questions to provide outstanding customer care.
● Oversaw day-to-day office operations such as organising correspondence, managing
incoming calls and creating business records.
● Collaborated closely with other managers to smooth and improve office operations.
● Managed smooth HR process for new starters, setting up on systems and issuing
contracts to make easy transition into company.

TEACHING ASSISTANT 08/2012 to 08/2018
Private school , Kiev , Kiev
● Maintained student safety inside and outside classrooms in line with school
safeguarding policies.
● Collaborated with teacher to devise and execute challenging, stimulating lessons
aligning with school's philosophy and mission.
● Supervised and provided support to pupils with special needs, constantly helping with
access to learning.

SKILLS ● Payment Processing ● Customer Service Skills ● Client Management
● Active Listening ● Customer Relations

EDUCATION Uman pedagogical university , Uman
Diploma of Higher Education, Pedagogical , 2016
CERTIFICATIONS ● Level intermediate
● Business administrator certified

LANGUAGES English: B2

Upper Intermediate