Contact information

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Work experience

Logistics Operations Specialist

from 07.2021 to now (2 years 10 months)
Shram logistics solutions, Київ (Транспорт, логістика)

Handled shipment tracking, calls/emails with carriers about truck status (ref temperatures, equipment etc.);

Collaborated with customer service/sales teams to provide effective solutions for customer needs and promptly resolve issues.

Maintained meticulous records, including time/date stamps, seal numbers, and specific customer notes.

Overseeing and managing daily operations and ensuring the efficient transportation and delivery of goods interacting with various company departments.

Effectively managed multiple email inboxes while simultaneously liaising and setting up prospect calls with carriers.

Implemented a robust track-and-trace system for all assigned loads, ensuring precision and timely delivery of time-sensitive freight.

Initiated proactive "check calls" with drivers at every stage of pick-ups and deliveries, maintaining constant communication to optimize service efficiency.

Knowledge and skills

Language proficiencies

• English — above average
• Russian — fluent
• Ukrainian — fluent