- PRO
Іван
Customer support representative
- Age:
- 23 years
- City:
- Sumy
Contact information
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Work experience
Payment support
from 02.2024 to 09.2024
(7 months)
NDA, Дистанційно (Фінанси, банки, страхування)
B2B, high volume traffic, India/Bangla/PHP
-Working with providers to clarify merchant payments;
-Monitoring and setting up channels to ensure smooth functioning of payment channels (payin/payout) for merchants;
-Working with TL/ Head of Deposits (mostly casinos) to improve relationships, provide early resolution of hung deposits issues;
Customer support representative
from 11.2023 to 04.2024
(5 months)
Accsmaster, Дистанційно (Маркетинг, реклама, PR)
Helping customers in online chat/email, advising them on accounts and which one will suit their needs, logging complaints and problems and forwarding them to Product Manager for resolution.
Customer support representative
from 10.2022 to 10.2023
(1 year)
PLAYCARRY, Дистанційно (IT)
Help in online chat\email\discord to customers, advice on which services are more suitable for their needs, as well as up-sales\cross-sales via chat. Sending invoice via PayPal, checking payments in Stripe.
Customer support representative
from 03.2020 to 11.2022
(2 years 8 months)
Accfarm, Дистанційно (Маркетинг, реклама, PR)
Helping customers in online chat/email, advising them on accounts and which one will suit their needs, logging complaints and problems and forwarding them to Product Manager for resolution.
Customer support representative
from 10.2018 to 01.2020
(1 year 3 months)
Coinsbit, Харків (IT)
Help in online chat/email/discord/telegram/twitter/facebook for exchange users, fixing problems with withdrawals/deposits and transferring them to the technical department, monitoring the solution of the client's problem. After half a year of work, I was appointed Head of Customer Support, monitoring the quality of work of my subordinates.
Education
СНАУ
Інформаційні системи та технології, Суми
Unfinished higher, from 2021 to 2025 (4 years)
Knowledge and skills
- CRM
- Багатозадачність
- Швидкий набір тексту
- Відповідальність
- Уміння працювати в режимі багатозадачності
- Стресостійкість
- Ведення онлайн-чатів
- Адаптивність
- Комунікабельність
- Slack
- Jira
- Zendesk
- Ведення CRM
- Trello
- Intercom
- Tidio
- Stripe
- PayPal
Additional information
If you are interested in my candidacy, please drop a letter on my email
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