Іван

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10540525

Досвід роботи

Customer support representative

з 11.2023 по 04.2024 (5 місяців)
Accsmaster, Дистанційно (Маркетинг, реклама, PR)

Helping customers in online chat/email, advising them on accounts and which one will suit their needs, logging complaints and problems and forwarding them to Product Manager for resolution.

Customer support representative

з 10.2022 по 10.2023 (1 рік)
PLAYCARRY, Дистанційно (IT)

Help in online chat\email\discord to customers, advice on which services are more suitable for their needs, as well as up-sales\cross-sales via chat. Sending invoice via PayPal, checking payments in Stripe.

Customer support representative

з 03.2020 по 11.2022 (2 роки 8 місяців)
Accfarm, Дистанційно (Маркетинг, реклама, PR)

Helping customers in online chat/email, advising them on accounts and which one will suit their needs, logging complaints and problems and forwarding them to Product Manager for resolution.

Customer support representative

з 10.2018 по 01.2020 (1 рік 3 місяці)
Coinsbit, Харків (IT)

Help in online chat/email/discord/telegram/twitter/facebook for exchange users, fixing problems with withdrawals/deposits and transferring them to the technical department, monitoring the solution of the client's problem. After half a year of work, I was appointed Head of Customer Support, monitoring the quality of work of my subordinates.

Освіта

СНАУ

Інформаційні системи та технології, Суми
Незакінчена вища, з 2021 по 2025 (4 роки)

Знання і навички

Додаткова інформація

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