Іван

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10540525

Work experience

Customer support representative

from 11.2023 to 04.2024 (5 months)
Accsmaster, Дистанційно (Маркетинг, реклама, PR)

Helping customers in online chat/email, advising them on accounts and which one will suit their needs, logging complaints and problems and forwarding them to Product Manager for resolution.

Customer support representative

from 10.2022 to 10.2023 (1 year)
PLAYCARRY, Дистанційно (IT)

Help in online chat\email\discord to customers, advice on which services are more suitable for their needs, as well as up-sales\cross-sales via chat. Sending invoice via PayPal, checking payments in Stripe.

Customer support representative

from 03.2020 to 11.2022 (2 years 8 months)
Accfarm, Дистанційно (Маркетинг, реклама, PR)

Helping customers in online chat/email, advising them on accounts and which one will suit their needs, logging complaints and problems and forwarding them to Product Manager for resolution.

Customer support representative

from 10.2018 to 01.2020 (1 year 3 months)
Coinsbit, Харків (IT)

Help in online chat/email/discord/telegram/twitter/facebook for exchange users, fixing problems with withdrawals/deposits and transferring them to the technical department, monitoring the solution of the client's problem. After half a year of work, I was appointed Head of Customer Support, monitoring the quality of work of my subordinates.

Education

СНАУ

Інформаційні системи та технології, Суми
Unfinished higher, from 2021 to 2025 (4 years)

Knowledge and skills

Additional information

telegram: @allowmetime