Ірина

IRYNA PERTSOVYCH

Customer Support
Representative

Profile
A dynamic leader with a background in public organizations and
ten months of Customer Support Representative experience
across diverse projects. Currently studying software engineering, I
possess analytical skills, CRM proficiency, and effective English
[open contact info](look above in the "contact info" section)
communication via chats, emails, and calls. I am seeking to
Telegram(@pertsovych)
contribute leadership and technical expertise to a dynamic team.
[open contact info](look above in the "contact info" section)

Iryna Pertsovych
Work Experience

Wow 24/7
Education Customer Support Representative
May
2023 Assisted clients with product-related questions and
Bachelor of Software site navigation. Worked in a variety of CRM Systems.
-
engineering today Managed 15-20 calls per shift from dissatisfied
customers using effective negotiation strategies.
Ivano-Frankivsk National Technical Engaged in client meetings aimed at enhancing our
University of Oil and Gas team's performance.
2021- today Participated in biweekly meetings with upper
management. Escalated complex issues to senior
support representatives or the appropriate
Expertise department.

Customer Support Partner Manager
Sept
Technical Support 2021 Public Organization
-
Involved approximately 20 local businesses in
Copywriting Oc
partnership.
2022
Described the requirements of businesses regarding
Data Analyst advertising.

Language Ja Media Manager/Volunteer
2021 Public Organization
-
Ukrainian Experienced basic skills in video making and video
Jun editing. Worked in Adobe Systems.
English 2022 Initiated different managing programs in the team via
Asana, Notion, etc.
German Got basic skills in photo making.
Manage website design, and content for social
networks.