Анастасія

ANASTASIA POSTERNAK

CONTACT PROFILE
Motivated and results-oriented Team Lead with abilities in coordinating project tasks
[open contact info](look above in the "contact info" section) and managing resources effectively. Possessing excellent organizational and
communication skills, coupled with a keen attention to detail. With a proactive
[open contact info](look above in the "contact info" section) approach to problem-solving and a collaborative mindset, I excel in fostering
productive team relationships and driving project success. Eager to leverage my
Zaporizhzhia , Ukraine academic background and practical experience to contribute to the success of
dynamic project teams and drive organizational growth.

WORK EXPERIENCE
EDUCATION
Team Lead / Director assistant
Bachelor of Philology - Germanic
TN BokoCorp 07/2023 - Present
languages and literatures (including
translation), major – English Language
Supervise a team of 4 managers and 6 technicians.
and literature (English and German)
Engage in client communication via phone and SMS to address inquiries and
Zaporizhzhia National resolve issues promptly and professionally.
Coordinate and manage daily repair appointment schedules for technicians,
University
ensuring efficient allocation of resources and timely completion of service calls.
09/2018 - 06/2022 Input new orders from CRM system into Jobber platform, maintaining accuracy
and completeness of data entry.
Facilitate the closure and submission of claims within the CRM system, ensuring
Chinese language (HSK 2) compliance with established procedures and deadlines.
Act as a liaison with insurance companies, addressing inquiries and resolving
Confucius Institute issues to facilitate smooth claims processing and resolution.
02/2020 - 11/2022 Monitor and manage corporate email correspondence, promptly responding to
inquiries and addressing concerns in a professional manner.
Facilitate the hiring process by coordinating interviews, conducting reference
checks, and extending job offers to qualified candidates.
Provide ongoing support and guidance to new hires during the onboarding
process, helping them acclimate to company policies, procedures, and culture.
LANGUAGES Provide comprehensive assistance to the Director by managing various tasks and
responsibilities effectively.
Ukrainian Native Conduct research and gather information on behalf of the Director to support
Russian Native decision-making and strategic planning.
Maintain and organize important documents, files, and records. Responsible for
English C1 managing confidential information with discretion and integrity.
Chinese A2 Prepare agendas, presentations, and other materials for meetings. Attend
meetings, take minutes, and follow up on action items to ensure timely execution.
German A1

IT Recruiter / Talent Sourcer

SOFTWARE Vitaver & Associates, Inc. Recruiting And Staffing 12/2022 - 07/2023

Screening and qualifying potential candidates based on job requirements and
MS Office candidate qualifications
Smartsheet Maintaining accurate and up-to-date candidate records in the applicant tracking
system (CATS)
CATS (applicant tracking system) Negotiating salary and benefits packages with selected candidates
Bitrix24 Using various sourcing techniques (e.g., Boolean searches, social media) to
identify potential candidates for open positions
Trello Gathering necessary documents from applicants during the recruitment process

Slack

Jobber
 ANASTASIA POSTERNAK

CONTACT
HR Specialist
[open contact info](look above in the "contact info" section) USS-EXPRESS 01/2022 - 12/2022

[open contact info](look above in the "contact info" section) Coordinating and supervising the recruitment and onboarding of new couriers
via SMS and phone calls
Zaporizhzhia , Ukraine Conducting phone interviews to check candidate`s qualifications and fit for the
role
Performing phone screening of the candidate database to identify potential
candidates
Conducting performance tests to assess the job-related skills and abilities of
new employees
EDUCATION
Airline Customer Service Agent
Bachelor of Philology - Germanic
languages and literatures (including Turkcell Global Bilgi 06/2021 - 08/2021
translation), major – English Language
and literature (English and German) Handling high-volume incoming calls from customers across Europe and the
USA to provide customer service, support and resolve issues
Zaporizhzhia National
Process ticket transactions including booking, rescheduling, and refunds to
University ensure customer satisfaction
09/2018 - 06/2022 Provide customers with accurate and comprehensive information regarding
services, policies, and procedures in a timely manner

English Tutor
Chinese language (HSK 2)

Confucius Institute Self Employed 02/2019 - 03/2022

02/2020 - 11/2022 Preparing instructional materials and activities to facilitate effective teaching
and learning
Identifying students with special requirements and create individualized plans
Organizing coursework to ensure that it meets the needs of students
Providing feedback based on workload and classroom behavior
LANGUAGES
Ukrainian Native
Russian Native
English C1
Chinese A2

German A1

EQUIPMENT

Headset

FullHD camera

Internet 100Mbps

Laptop with long battery life