Contact information

The job seeker has entered a phone number , email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/10579517

Work experience

Operational Team Manager

from 01.2022 to 01.2024 (2 years)
Livingston Research Group, Київ (Освіта, наука)

- Developed and implemented enhancements to tools and processes, leading to a 15% decrease in task completion time for team leaders
- Optimized the workflow of a support team, leading to a 10% increase in the number of requests processed by a single agent
- Budgeted and staffed thousands of shifts for over a 100 employees in operations department
- Calculated and provided cost-efficient staff capacity predictions that resulted in cost savings of 3% over planned budget

Quality Assurance (Customer Support) Team Leader

from 10.2021 to 12.2021 (2 months)
Livingston Research Group, Київ (Освіта, наука)

Customer Support Team Leader

from 07.2019 to 09.2021 (2 years 2 months)
Livingston Research Group, Київ (Освіта, наука)

Customer Support Representative

from 11.2018 to 06.2019 (7 months)
Livingston Research Group, Київ (Освіта, наука)

Education

Київський національний економічний університет імені Вадима Гетьмана

Факультет мiжнародної економiки i менеджменту, Київ
Higher, from 2016 to 2020 (4 years)

Knowledge and skills

Additional information

Experienced operational manager transitioning into the role of a business analyst, with a solid background of over 2 years in the EdTech industry. Recognized for crafting and implementing technical solutions within internal systems, enhancing operational efficiency. Notably, led impactful initiatives leading to significant performance improvements in the past 6 months. Equipped with an analytical mindset, eager to contribute to driving strategic decision-making and business growth as a business analyst.