Eric
Customer support representative
- Age:
- 22 years
- City of residence:
- Uzhhorod
- Ready to work:
- Remote
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/10579693
Work experience
Customer support representative
from 03.2022 to 12.2023
(1 year 9 months)
Adeco UA, Дистанційно (Транспорт, логістика)
Successfully resolve a minimum of 10 customer inquiries or issues per shift, maintaining an average resolution time of under 5 minutes per interaction.
Demonstrate exceptional problem-solving skills by effectively addressing complex customer concerns and escalating issues to higher levels of support when necessary.
Maintain a professional demeanor and positive attitude in all customer interactions, even in challenging situations, to de-escalate tensions and foster positive relationships with customers.
Apply the use of interpersonal communication skills to amicably resolve cases where customers were aggravated due to the seriousness of their cases.
Act as a liaison between customers and internal teams, providing valuable insights and feedback to facilitate continuous improvement and innovation.
Seek feedback from supervisors and peers to identify areas for improvement and actively implement strategies to enhance performance and effectiveness in customer support roles.
Stay updated on industry trends, product updates, and best practices in customer support through self-learning and professional development opportunities.
Education
Uzhgorod National University
Medical faculty, Uzhgorod
Higher, from 2021 to 2024 (3 years)
Knowledge and skills
Language proficiencies
English — fluent
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The candidate's resume is posted at https://www.work.ua/resumes/10579693