Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/10581325/

Work experience

Dispatcher

from 12.2020 to 12.2022 (2 years)
Metro appliance repair, Remote (Public and business services)

While working with Excellence appliance repair , I employed the use of HOUSECALL PRO to schedule appointments for Staffs technicians and plan their route, also processed YELP & ANGI requests . I followed up on estimates and outstanding customer invoices to facilitate payments and gross company monthly revenue . I soon became head of the team and mentored junior logistic dispatcher and sales representatives .

Customer support representative

from 02.2020 to 03.2024 (4 years 1 month)
Orthodontic experts, Remote (Medicine, pharmacy)

Working as a Medical virtual assistant, I handled inbound and outbound calls , Email chat support , use of talk2chat as a live chat agent, while working with Orthodontic experts , I employed the use of Open dental to schedule Doctor appointments for patients who were needing braces, aligners/retainers or orthodontic work or consultation and also encourages sales of dental care packages, alligners and retainers for patients.

Customer support representative

from 06.2018 to 05.2020 (1 year 11 months)
Ecore services, Remote (Marketing, advertising, and PR)

These includes virtual assistance and case manager , handling about 100 inbound and outbound calls daily to potential customers to follow up on inquiries about our products packages and subscriptions.

Communicated via live chat support to resolve client complaint.

I employed the use of LinkedIn for further market our services and Zoho

Knowledge and skills

• Competent oral and written language
• Conducting online chats
• Management of CRM
• Receiving incoming calls
• Ability to work in multitasking mode
• Fast typing
• The first line of support
• Dispatching of transport
• Conducting telephone interviews
• Telemarketing

Language proficiencies

English — fluent

Additional information

My name is Josh, I have a solid 7 year experience in customer care service and sales. My skills and orientation includes handling inbound and outbound calls ,Sales Objection, Use of talk2chat as a Virtual Live chat agent. I employ the proper use and knowledge on CRMs software such as Salesforce , Bitrix 24 , google workspace, LinkedIn . I am MS-word and MS-excel savvy , I have experience in B2B and B2C market , top notch telemarketing and chat conversation etiquettes. I speak and write English fluently as it is my native language and I certify to type 43 words per minute on my average typing speed, I do have a superb work station which includes my Core i7 pc , solar inverter 24/7 electricity back up and a fiber optic cable connection with 60 to 100 mbps both upload and download of unlimited data. I'm also available to do overtime . I am fully interested in this position, I really hope to be considered for an INTERVIEW. Telegram : Biggj0

I made and received about 50 to 100 calls daily both inbound and outbound calls , engaging in tele consultation with potential patients wanting to visit the clinic for orthodontic procedures.

I scheduled and coordinated appointments with our top notch professional dentist/Orthodontist in the clinic.

I also resolved patient's debt account, handled billing inquiries on their financial account and gave an all round seamless experience of telehealth.