Tomide

Oluwatuase Tomide

[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

Professional summary:
A dedicated and versatile professional with a passion for delivering exceptional customer service and
crafting compelling copy. Seeking a position as a Customer Service Representative where I can utilize my
communication skills and problem-solving abilities, while also contributing my copywriting expertise to
enhance customer experiences and brand engagement.

Education:
Bachelor of in Medicine, Bachelor of Surgery

Uzhogorod national university, Ukraine.

Graduated: 30th of July, 2019

Relevant Skills:
- Excellent verbal and written communication skills

- Proficient in copywriting, content creation, and editing

- Strong customer service orientation with a focus on building positive relationships

- Ability to multitask, prioritize, and adapt in fast-paced environments

- Experience with CRM software and ticketing systems

- Detail-oriented with a commitment to accuracy and efficiency

Experience
Customer Service Representative

February, 2023- December, 2023

Insideout logistics, Remote.

1. Provide exceptional customer service to a diverse client base by handling inquiries, resolving
issues, and offering personalized solutions via phone, email, and live chat channels.
 2. Demonstrate strong problem-solving skills by quickly identifying customer needs and finding
appropriate resolutions, resulting in high customer satisfaction ratings and positive feedback.
3. Utilize advanced knowledge of company products and services to educate customers,
recommend solutions, and upsell additional products when opportunities arise.
4. Consistently meet and exceed performance metrics, including average response time, call
duration, and customer satisfaction scores, contributing to the overall success of the customer
service team.
5. Collaborate with cross-functional teams to communicate customer feedback, identify trends,
and implement process improvements to enhance the overall customer experience.
6. Actively participate in ongoing training sessions and professional development opportunities to
stay up-to-date on product updates, industry trends, and best practices in customer service.

Copywriter

Freelance limited, remote

january,2021 - November, 2022

1. Conceptualize and create engaging, persuasive copy for various marketing collateral, including
website content, blog articles, social media posts, email campaigns, press releases, and
advertising materials.
2. Conduct thorough research on target audiences, market trends, and competitor strategies to
inform content strategy and ensure messaging resonates with the intended audience.
3. Collaborate closely with marketing strategists, graphic designers, and digital marketers to
develop integrated marketing campaigns that effectively communicate key brand messages and
drive customer engagement.
4. Develop and maintain brand voice guidelines to ensure consistency across all communication
channels, maintaining brand integrity and identity.
5. Utilize SEO best practices to optimize written content for search engines, improving organic
search rankings and driving traffic to company websites.
6. Regularly analyze performance metrics, including click-through rates, conversion rates, and
engagement metrics, to evaluate the effectiveness of content and make data-driven decisions for
future content strategy.
7. Stay abreast of emerging industry trends, content marketing techniques, and digital marketing
innovations to continuously improve content quality and effectiveness.