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Technical support engineer
- City:
- Kyiv
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Kyiv | Phone: [
Linkedin: [
E-mail: [
August 10, 2019 - until now Monitoring of server infrastructure (CloudWatch),
handling team tickets with established SLAs (Service-
Alexander Deshko now ticket system), processing requests in Slack
channels, writing documentation for escalating work
Technical support engineer requests (Confluence).
Company: MLSDev. Debugging issues with mobile application and internal
system (backoffice), utilizing tools such as Kibana /
SKILLS:
Datadog.
Linux Also explored new services and their capabilities: Gitlab -
AWS CI/CD setup.
Service-now Keycloak - deploying the service on a server (Ubuntu).
Jira, Confluence Configuration and setup of mobile app login.
Slack Codemagic - Learned and configured for testing. After
Kibana merging the working branch in Gitlab, the service
Datadog
automatically builds the mobile app version, runs
Gitlab
automated tests, and publishes the app on the Play
Jenkins
DigitalOcean
Store.
Cloudflare Jenkins - Installation on a server (Ubuntu), setup for
ELK testing.
Hetzner Deploying servers (Ubuntu) on DigitalOcean.
Configuration and maintenance.
Cloudflare - Configuration for websites.
Installation of Elasticsearch, Logstash, and Kibana (Elastic
Stack) on Ubuntu.
Working with Hetzner hosting (installation and
maintenance of Tomcat web server).
Working with AWS services (Setting up EC2 instances,
configuring backups, load balancing.) Configuring server
load monitoring (CloudWatch).
April 01, 2015 - June 01, Installation and configuration: Windows Server 2012 R2,
2019 AD, DNS.
CentOS web servers.
Alexander Deshko Setting up local workstations (Windows 10, MacOS).
Network infrastructure setup, VPN tunnels (L2TP/IPsec).
System administrator Working with hosting providers, maintaining WP site
Company: Parimatch. structures. Deployment of web servers on CentOS
(Configuration of SSH, SFTP, FTP, Supervisor, MySQL).
SKILLS:
Installation and configuration of monitoring systems:
Windows Server 2012 Zabbix, Grafana. Working with MySQL databases. SSL
Linux (CentOS) certificate setup.
Web servers Working with AWS, setting up a virtual web server on
VPN CentOS. Installation and maintenance of the boxed
MySQL version of Bitrix24 corporate portal.
Zabbix Working in Jira and Confluence. Documentation
Grafana management and ticket handling. Implementation of IP
SSL telephony and virtual PBX (Zadarma, Binotel).
Bitrix24 Configuration of hardware phones (Cisco) and softphones
Binotel for employees. Working with the Slack messenger.
Slack
March 01, 2014 - February Planning and deployment of a computer network for 50
01, 2015 workstations;
Installation and configuration of a server based on
Alexander Deshko Windows;
Installation and maintenance of CRM system;
System administrator Work with IP telephony;
Company: Beehive Analytical. Configuration of Cisco and HP ProCurve routers and
switches;
SKILLS:
Staff training (CRM) and technical support;
Windows Accounting, modernization, inventory, disposal, logging,
Sugar CRM and repair of computer equipment;
Mac OS Planning, accounting, and procurement of computer
MS Office equipment.
Word Press Working with hosting providers, maintaining WP site
structures.
July 01, 2009 - March 01, Assembly, setup, and repair of computer equipment.
2014 Installation of software, configuration.
Diagnosis of PC malfunctions and troubleshooting.
Alexander Deshko Installation and configuration of surveillance cameras.
Setup of equipment for banks.
System administrator
Company: Business
equipment.
SKILLS:
Windows
Linux
Mac OS
MS Office
EDUCATION
Kharkiv, Ukraine, 2006 Economics and Management, Specialty: Economic
Cybernetics.
Poltava Institute of
Economics and Law, 2012 Finance and Credit
Courses , 2019 NT-LAdm Installing, Administering and Maintaining,
Linux-based systems
Language: Ukrainian - Fluent
English - Intermediate
Russian - Fluent
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