Інна

INNA LISNICHENKO
[open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section)
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LinkedIn
[open contact info](look above in the "contact info" section)
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Chargeback specialist / Fraud analyst

Chargeback Specialist with 10 years of experience in investigation of the dispute claims. Skilled in
dispute resolution and fraud analysis. Deep knowledge payment systems with proficiency in
MasterCard and Visa standards.
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EXPERIENCE
Chargeback specialist of Investigation and Dispute Procedures Unit
UKRSIBBANK BNP Paribas Group, Kyiv
Jun 2020 – Present
- Investigation of the dispute claims described in the standard payment systems (MasterCard,
Visa, PROSTIR)
- Analysis of fraudulent payment transactions
- Participation in the project of automation dispute process
- Collaboration with internal teams for systems enhancements and error correction, testing,
finding and reporting bugs
- Regular participation in fraud conferences and online schools MasterCard/Visa/ PROSTIR

Specialist of Security Department Dispute Transaction section
JSC Oschadbank, Kyiv
Aug 2017 – Jun 2020
- Fully investigation of the chargeback claims
- Work with fraudulent payment card transactions

Economist of Investigation Department
PRAVEX BANK Official Intesa Sanpaolo Group, Kyiv
Aug 2016 – Aug 2017
- Prevention of the fraudulent use of cards and disputable situation settlement
- Set and adjust fraud alert rules with bank payment cards
- Analysis and investigation of incoming/outcoming chargeback claims

Engineer of Processing Center Investigation section
PJSC CB HRESCHATYK, Kyiv
Nov 2005 – Jul 2016
- Monitoring and prevention of fraudulent transactions.
- Analysis of ATM logs (“Wincor”, “BanqIT”) for investigation purposes
- Analysis and investigation of incoming/outcoming chargeback claims
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E D U C AT I O N
National University of Food Technologies, Kyiv
specialty «Management of organizations», master degree
Sep 2002 – Jan 2008

Kyiv College of Trade and Economics, Kyiv
specialty «Accounting», junior specialist
Sep 2002 – Jul 2004
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PROFESSIONAL SKILLS AND KNOWLEDGE
- Theoretical knowledge and practical skills in the areas of banking
- Understanding of the operational principle of International Payments Systems (Visa,
MasterCard, PROSTIR)
- User acceptance testing
- Analytical skills
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SKILLS

- VISA/Mastercard/Prostir toolkits
- SmartVista software application
- Microsoft Office
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LANGUAGES
- English - B1