Віталій
Customer support manager
- Age:
- 22 years
- City:
- Lviv
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Soft Skill
• Observation Education Background
• Decision making • Akademia WSEI. Administration and Management
• Communication
• Multi-tasking Professional Experience
• Highly skilled in "Visual 360" affiliate manager 2023
communication and • Reporting and scheduling of content releases.
networking. • Exploring new content formats.
• Successful in working both • Generating and implementing ideas to improve
as a team player and viewership of our creators' content.
independently. • Efficient handling of inquiries on Skype.
• Ability to perform • Establishing partnerships with other content
effectively in stressful creators and brands for collaborative projects and
situations. collaborations.
• Adherence to instructions • Enhancing marketing and advertising skills to
and equal distribution of promote content and attract new viewers.
responsibilities.
Support manager (iGaming) 2023-2024
• Effective utilization of
• Extensive experience using task managers.
communication and
• A deep understanding of the (CRM) system,
networking skills to
including the effective use of its features.
achieve set goals.
• Advanced level of use of Google tools.
• Strong inside sales through live chat and business email
Language
• Resolving complex cases with demanding clients or
Skills
partners.
Language Skills: Native
• Monitoring and organizing tasks and
Ukrainian/Russian,
documentation to ensure timely completion.
Polish B2, English B2
• Processing emails and communicating through with the
team leader to improve personal skills.
• Understanding of casino specifics (user behaviour,
mechanics, bonuses) and key KPIs (NGR, GGR, BR, LT, LTV)
• Experience with SoftSwiss platform
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