Anjana

Anjana LinkedIn - Linked here

Sunar Date of Birth - 23.11.1998

[open contact info](look above in the "contact info" section)

Skills
Team & Project Proficient in - Looker, Mentoring and
Management Jira,Intercom. Shadowing

Customer Service Proficient in financial Conflict management
tools- Stripe, Wise,
& resolution
Paypal, Payrail,
Analytical Skill Checkin, Braintree
Multilingual
Interpersonal Skills Proficient in Microsoft
Office Suite

Experience Preply (total- 4 years 6 months)
a. Senior Customer Support Specialist, Kyiv
August 2021 - Present (2 years 9 months)

● Resolved customer inquiries via Intercom and maintained a
100% CSAT score.
● Handled financial disputes across multiple platforms
including Braintree, Checkin, Payrail, Stripe, Paypal, and Wise,
leveraging fraud detection expertise to protect company
assets.
● Managed specialized projects and teams remotely for
certificate generation and social media management across
platforms like Google Play, App Store, Reclameaqui, and BBB,
ensuring operational efficiency and adherence to standards.
● Provided exceptional leadership by overseeing and
coordinating efforts of over 20 individuals across various
projects. Additionally, contributed to bug reporting and data
gathering efforts, enhancing operational efficiency.
● Led and executed diverse projects involving financial analysis
and sanctions compliance in complex regulatory
environments such as Russia and Belarus.

b. Preply
Customer Support Specialist
November 2019 - August 2021 (1 year 10 months)
Kyiv City, Ukraine
 ● Engaged with more than 70 customers daily through email
and live chat, aiding them in navigating the platform and
resolving any issues they encountered.
● Fostered customer loyalty through proactive mediation of
concerns and consistently delivering outstanding service,
resulting in a customer satisfaction rate exceeding 92%.

c. SupportYourApp
Customer Support Specialist
March 2018 - April 2019 (1 year 2 months)
Kyiv City, Ukraine

● Worked for multiple projects at once and also worked
on various shifts during the day and night on site and
remote.
● Work role included solving queries for the customer,
resolving technical errors and giving them a brief
details about the product and query resolution

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Education University of Chester-
Health Service Management

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Languages English (Native or Bilingual)
Nepali (Native or Bilingual)
Urdu (Full Professional)
Hindi (Full Professional)
Spanish (Limited Working)
Russian (Limited Working)