Contact information

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Work experience

Customer support representative

from 02.2021 to 10.2023 (2 years 8 months)
Femtech Information Technology, Remote (Telecommunications and networking)

RESPONSIBILITIES:

*Providing product and service information.

*Resolving product and service problems.

*Informing customers of upcoming promotions and deals.

*Answered inbound calls and provided assistant to inquiries.

*Resolved complaints and calmed agitated customers.

*Stayed up-to-date on new program offerings, and proactively made recommendations to customers based on their interests.

*Anticipated customer pain points ahead of time, and demonstrated product and service usage to help customers get the most from their purchases.

English teacher

from 01.2016 to 11.2018 (2 years 10 months)
Impact Learning Place, Other countries (Education and science)

Education

Tai Solarin University Of Education

B.Sc (ED) Early Childhood Education/Social Studies, All Ukraine
Higher, from 2009 to 2013 (4 years)

Early Childhood Education:

Early Childhood Education refers to formal and informal education that guides the growth and development of children throughout their preschool years (birth to age eight). An Early Childhood Educator plans, organizes, and facilitates activities for children to stimulate and nurture their physical, mental, and emotional development and provide structured and unstructured play opportunities and activities.

Social Studies:

Social Studies is simply the study of man in his immediate environment. It's a part of a school or college curriculum concerned with the study of social relationships and the functioning of society and usually made up of courses in history, government, economics, civics, sociology, geography, and anthropology.

Knowledge and skills

Language proficiencies

English — above average

Additional information

I'm an art enthusiast, nature lover, book lover(fictions).

Available to work only remotely.

I speak only English Language.