Дарья
Менеджер роботи з клієнтами
- City of residence:
- Kyiv
- Ready to work:
- Remote
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KHARCHENKO
[
Toronto, ON M5V 0J9
PROFESSIONAL SUMMARY
Reliable and enthusiastic Ukrainian who fled from Kiev due to Russian invasion.
Majored in international law, and applied this knowledge in the areas of trade, employment
and immigration law.
Well-versed in successful sales techniques and approaches, relationship building and
long-term customer retention strategies. Focused on maximizing bottom-line profitability by
satisfying customer needs and business targets through skilled promotions.
SKILLS
Excellent Written and Verbal Securities delivery to appropriate
Communication institutions
Critical thinking and reliable attitude to Responding phone calls and scheduling
job meetings
Attentive to details Strong Communication and
Preparing and creating documents such Interpersonal Skills
as contracts and agreements Adaptable and Flexible
Collected and analysed information Computer Proficiency and Microsoft
Work with correspondency Office
Social Media Networking
WORK HISTORY
Fashion Associate | Prosus - Kyiv 10/2018 - 02/2022
Recommended and selected merchandise for shoppers, engaging politely to establish
product needs and wants through online capabilities.
Greeted customers, helped locate merchandise and suggested suitable options.
Answered customer questions about products and services, helped locate
merchandise and promoted key items.
Listened to customer needs and desires to identify and recommend optimal products.
Intership in Notarial Office | Private Notary - Kyiv 04/2021 - 06/2021
Work with documents: prepared and created documents such as contracts and
agreements
Worked with correspondency
Delivered securities to the Ministry of Justice of Ukraine
Responded phone calls and scheduled meetings to clients
Was engaged in preparation and execution pf procedural documents
Sales Associate | Inditex Canada - Toronto, ON 06/2022 - 09/2022
Provided positive first impressions to welcome existing, new and potential customers.
Answered customer questions regarding sizing, accessories and proper care for
merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Solved customer challenges by offering relevant products and services.
Tracked stock using company inventory management software.
EDUCATION
Ellada 94 SS (advanced Placement in Linguistics) - Kyiv 07/2017
High School Diploma
Kyiv National University of Trade And Economics - Kyiv 06/2021
Bachelor of Arts: Law Studies
Humber College - Toronto, ON Expected in 09/2023
Diploma: Real Estate Agent
CERTIFICATIONS
Marketing in social media- Jul 2021- Jul 2022
Photography, Kyiv School of Photography - Oct-Dec 2016
Psychology, Enneagram- Mar-May 2019
IELTS 6.0
LANGUAGES
English Ukrainian
Full Professional Native or Bilingual
Russian Polish
Native or Bilingual Professional Working
German French
Professional Working Limited Working
Spanish
Elementary
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