Alyona

OLENA OBREZAN
Product Manager

ABOUT ME
I am an ambitious and hard-working Product Manager with a solid
experience in the edtech field. I am skilled in market research, course
[open contact info](look above in the "contact info" section)
promotion planning, organizing educational events, customer acquisition
https://t.me/mrmrphnx
and feedback analisys. I genuinely believe my expertise can help your
business build a high-quality product bringing real value to your
[open contact info](look above in the "contact info" section) customers.

[open contact info](look above in the "contact info" section) WORK EXPERIENCE
olena-obrezan-158947230/
Zaporizhzhia, Ukraine September 2022 ㅡ august 2023
IAMPM
Product Manager
Successfully attracted over 20 speakers and 30 mentors, providing
regular training in public speaking to ensure high-quality presentations
EDUCATION and mentorship;
Enhanced Course Offerings: Improved the product line of 5 courses
Master's degree through extensive cusdev, conducting over 70 customer interviews to
gather insights and implement improvements;
ZNU, World history and Assisted in the launch of a new course, thoroughly revamping and
international relaunching 4 courses, which resulted in enhanced content quality and
2011 – 2017 increased student satisfaction;
Developed and tested MVPs for 2 new courses, using testing and
feedback analysis to assess their viability and make necessary
LANGUAGE adjustments;
Worked closely with the marketing, sales and support team to increase
performance within each team;
English ㅡ intermediate Collaborated with marketing and sales teams to create a
Ukrainian ㅡ native comprehensive product promotion plan, tracked results, and adjusted
actions to optimize outcomes;
Korean ㅡ beginner Developed various customer acquisition initiatives, including video
lectures, product demos, simulators, and marathons, to attract and retain
Polish ㅡ beginner students;
Designed and developed training materials for sales and service teams
to enhance their product knowledge and effectiveness;
Actively participated in improving internal processes within the product
team, leading to more efficient and effective workflows.
July 2022ㅡ september 2022
IAMPM
Senior Service Manager
Enhanced customer service experience, driving customer engagement
and fostering organic growth.
Generated and validated hypotheses for course improvements, based
on client feedback and data analysis.
Took ownership of customer issues, ensuring timely resolution and client
satisfaction.
Organized and managed open events, including preparation, execution,
analysis, and continuous improvement.
Developed and refined customer service procedures, policies, and
standards to optimize efficiency and quality.
Recruited, mentored, and developed junior customer service managers,
coordinating the efforts of course curators across assigned domains.
September 2021ㅡ july 2022
IAMPM
Service Manager
Project management of the course from preparation to release;
Management and coordination of the educational process;
Collaborated with subject matter experts to ensure the development of
high-quality content;
Oversaw the development of the curriculum and educational program to
meet the educational needs of students;
Coordinated with various departments to ensure seamless integration of
all aspects of the course delivery;
Utilized CRM systems to manage student data, track progress, and
enhance communication;
Analyzed CRM data to inform strategic decisions and improve student
engagement;
Maintained regular communication with stakeholders, including
instructors, students, and administrative staff;
Conducted meetings and provided updates on project status and
progress;
Ensured that stakeholder feedback was incorporated into course
improvements.

November 2019ㅡseptember 2021
ZDMU, Department of Language Training
Secretary
Worked with university software programs (RATOS, ASU, Teems
(Microsoft 365 suite), edX);
Optimized the class schedule for computer labs within the department;
Developed and maintained the department's library and video archives;
Supervised activities related to academic databases;
Facilitated departmental communication and coordination.

February 2017ㅡ november 2019
ZDMU, Foreign Citizens Training Center
Office Manager
Performed administrative functions;
maintained departmental document flow;
provided support and assistance in organizing events arranged by the
department (training sessions, seminars, meetings).