Ramaz

RAMAZ
ABDURAKHMANOV
General Manager, Revenue Manager, Commercial Director

D E TA I L S

Contact Date of birth
Lviv, Ukraine 15.03.1988
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

PROFILE

Experienced and passionate hospitality manager, adept in planning and managing overall revenue, sales, and
marketing functions for small and large hotels. I am advanced in aspects of hotel management including planning,
budget management, and coordinating all departments of a hotel.

A resilient crisis manager who navigated through the challenges posed by the COVID-19 crisis and successfully
steered revenue management strategies during two war stages in Ukraine, in 2014 and 2022, demonstrating
adaptability and strategic insight in adverse situations.

Thinking out of the box person.

M Y H OT E L S

Grand Hotel Lviv 5* City Inn Smart Hotel 4* Kharkiv Palace Hotel 5*

E M P LOY M E N T H I S TO R Y

Chief Commercial Manager, Grand Hotel Lviv 5* and City Inn Hotel Lviv 4*, Lviv
APRIL 2020 — FEBRUARY 2024

1. Strategic Leadership. Provided visionary leadership and strategic direction for the commercial team,
ensuring alignment with the overall goals and objectives of the hotels and future projects.
2. Revenue Optimization. Developed and executed comprehensive revenue optimization strategies,
including dynamic pricing, distribution channel management, and targeted promotional campaigns.
3. Market Expansion and Brand Growth. Successfully expanded the hotel's market presence, overseeing
initiatives to enter new markets and increase brand visibility.
4. Partnership Management. Cultivated and maintained key partnerships with global distribution systems
(GDS), online travel agencies (OTAs), and other strategic partners to drive reservations and revenue.
5. Cross-Functional Collaboration. Collaborated closely with various departments, such as sales, marketing,
operations, and finance, to ensure a cohesive approach to commercial strategies and overall business
success.
6. Technology Integration and Innovation. Implemented cutting-edge technologies and data analytics tools
to enhance decision-making processes, improve efficiency, and stay ahead of industry trends.
7. Market Research and Competitive Analysis. Conducted thorough market research and competitive
analysis to identify emerging trends, opportunities, and potential threats, informing strategic decisions.
 8. Budget Planning and Management. Oversaw the development and management of commercial budgets,
optimizing resource allocation to achieve revenue and profit targets.
9. Training and Development Programs. Implemented training and development programs for the
commercial team, fostering a culture of continuous learning and adaptability to evolving market conditions.
10. Performance Metrics and Reporting. Established and monitored key performance metrics, providing
regular reports and analysis to track the success of commercial strategies and identify areas for
improvement.

General Manager / Director of Operations, Grand Hotel Lviv, Lviv
MARCH 2019 — MARCH 2020

• Provided strategic direction and leadership to ensure the overall success and profitability of Grand Hotel
Lviv.
• Oversaw day-to-day operations, ensuring efficiency, quality service, and adherence to brand standards.
• Elevated guest satisfaction by implementing personalized services, promptly addressing concerns, and
maintaining high service standards.
• Successfully managed the hotel budget, implementing effective cost-control measures and maximizing
revenue streams.
• Recruited, trained, and led a high-performing team, fostering a positive and collaborative work
environment.
• Executed strategies to enhance the hotel's market positioning, resulting in increased brand visibility and
recognition.
• Collaborated with the revenue management team to implement dynamic pricing strategies, resulting in
improved room occupancy and revenue.
• Maintained and enhanced the quality of services and amenities, consistently upholding the 5-star standards
of Grand Hotel Lviv.
• Actively engaged with the local community, building positive relationships and contributing to the hotel's
reputation.
• Implemented cutting-edge technologies to streamline operations, enhance guest experiences, and stay
ahead in the competitive hospitality industry.

Head of Sales & Marketing , Grand Hotel Lviv, Lviv
NOVEMBER 2018 — FEBRUARY 2019

• Launched and managed a team of sales and marketing to successfully meet and exceed sales targets
• Successfully implemented segmentation strategies
• Initiated and organized weekly revenue meetings, weekly event meetings, and monthly marketing
meetings. Additionally, implemented the generation of daily revenue reports for effective monitoring and
decision-making.
• Orchestrated a marketing calendar and coordinated all related activities.
• Developed and executed a comprehensive launch strategy for the newly opened 5-star hotel, establishing
a strong foundation for sales, marketing, and operational success.
• Provided strategic leadership to the sales team, setting and achieving ambitious revenue targets during the
initial phase of the hotel's operations.
• Directed the creation and implementation of innovative marketing campaigns, effectively promoting the
hotel's unique offerings and establishing its brand presence in the market.
• Fostered collaboration between sales, marketing, and operations teams to ensure a seamless and cohesive
approach to guest experiences and business goals.
• Implemented streamlined operational processes to enhance efficiency and service delivery, contributing to
positive guest experiences.
 • Successfully penetrated new markets by identifying and capitalizing on opportunities to attract diverse
customer segments to the newly opened hotel.
• Oversaw the development and maintenance of the hotel's brand identity, ensuring consistency and
alignment with the premium positioning of a 5-star establishment.
• Drove event sales through effective promotion and management of event spaces, contributing to additional
revenue streams.
• Conducted thorough market analysis to identify trends, competitor strategies, and emerging opportunities,
informing strategic decisions for sales and marketing initiatives.
• Implemented guest satisfaction programs and feedback mechanisms, ensuring continuous improvement
and maintaining high levels of guest satisfaction during the hotel's launch phase.

Head of Sales & Marketing , Kharkiv Palace Hotel , Kharkiv
J U N E 2 0 1 6 — O C TO B E R 2 0 1 8

• Led a team of 15 employees.
• Main KPIs: TRevPAR, Rate Gap, ADR, website revenue
• Provided strategic direction and leadership to the sales, marketing, reservation team, achieving and
exceeding revenue targets.
• Successfully implemented market penetration strategies, expanding the hotel's reach and capturing new
customer segments.
• Developed and executed comprehensive marketing campaigns, resulting in increased brand awareness and
direct bookings.
• Established and nurtured relationships with key corporate accounts, travel agencies, and partners to drive
business and enhance revenue streams.
• Led and developed a high-performing sales and marketing team, fostering a collaborative and goal-oriented
work environment.
• Utilized data analytics to analyze revenue trends, track sales performance, and identify opportunities for
improvement.
• Successfully promoted and sold M&E spaces, packages, and promotions, contributing to increased event
bookings and revenue.
• Ensured consistent brand messaging and adherence to brand standards across all marketing channels.
• Oversaw and implemented digital marketing strategies, including social media, email campaigns, and online
advertising, to drive engagement and bookings.
• Collaborated effectively with other departments, including operations to align strategies and ensure a
cohesive approach to business goals.

Revenue Manager & Head of Reservation Department, Kharkiv Palace Hotel, Kharkiv
M AY 2 0 1 4 — M AY 2 0 1 6

• Led a team of 4 employees.
• Main KPIs: TRevPAR, Rate Gap, ADR, website revenue
• Formulated and executed strategic revenue management plans, resulting in consistent revenue growth
over the two-year period.
• Implemented and optimized dynamic pricing strategies to capitalize on market demand fluctuations and
maximize revenue.
• Demonstrated proficiency in managing room inventory effectively, ensuring optimal occupancy rates and
revenue generation.
• Successfully managed relationships with online travel agencies (OTAs), global distribution systems (GDS),
and other distribution partners to achieve a balanced and cost-effective distribution mix.
• Utilized data analytics tools to analyze market trends, track performance metrics, and generate insightful
reports for informed decision-making.
 • Developed and executed targeted promotional campaigns, contributing to increased room bookings and
revenue during specific periods.
• Implemented effective customer relationship management (CRM) strategies to enhance guest loyalty and
repeat business.
• Leveraged technology to streamline reservation processes, ensuring efficiency and providing a seamless
booking experience for guests.
• Collaborated with the sales and marketing teams to align pricing and promotional strategies, ensuring a
cohesive approach to revenue generation.
• Conducted training sessions for the reservations and front office teams, ensuring they were equipped with
the skills and knowledge to optimize revenue opportunities.

Night Manager, Kharkiv Palace Hotel, Kharkiv
APRIL 2013 — APRIL 2014

Front Office, Kharkiv Palace Hotel, Kharkiv
DECEMBER 2011 — MARCH 2013

E D U C AT I O N

Hotel Management, Premier Hospitality School, Kyiv
JANUARY 2015 — JANUARY 2016

Hospitality Management Master, O.M. Beketov National University of Urban Economy, Kharkiv, Ukraine
S E P T E M B E R 2 0 0 5 — M AY 2 0 1 0

SKILLS

Revenue Management Marketing and Sales

Financial Management (USALI) Strategic Thinking

Analytical Thinking Communication Skills

Leadership and Teamwork Ability to Multitask

Computer Skills

L A N G UAG E S

Ukrainian Russian

English

LAST INTERESTING PROJECTS

- Launching of Opera Cloud PMS for City Inn Hotel

- Planing and implementation hotel CRM for management, sales, marketing etc.

- Updating KPI system for managers and their motivation programs
- Full management of two new websites develepment

- Spearheaded the full start-up experience for City Inn Smart Hotel, overseeing the project from inception to
opening.

AC T I V I T I E S

VI Ukrainian Hotel Forum (Topic: Hotel digital marketing), speaker, Kiev
O C TO B E R 2 0 2 1

V Ukrainian Hotel Forum (Topic: Hotel revenue management system), speker, Kiev
O C TO B E R 2 0 2 0 — O C TO B E R 2 0 2 0

HOBBIES

football - running - coding - reading

REFERENCES

References available upon request