Nataliia

Nataliia Pankhania
HR Generalist
Country of residence: Ukraine
Phone number: [open contact info](look above in the "contact info" section)
Telegram: @NataliiaPankhania
Email address: [open contact info](look above in the "contact info" section)
LinkedIn : [open contact info](look above in the "contact info" section)

Summary: Working as HR, I have successfully implemented a comprehensive survey policy,
enhancing employee feedback mechanisms. I have refined the onboarding process to improve
new hire integration and have conducted thorough reviews and updates of existing procedures
and policies. My efforts have consistently contributed to maintaining high employee morale and
a positive workplace environment.

Work experience

03.2024 Senior HR Manager

- Conducted comprehensive reviews and updates of HR procedures and policies to ensure
alignment with best practices and legal requirements.
- Designed, administered, and analyzed various employee surveys to gather feedback and
improve workplace satisfaction and performance.
- Managed the end-to-end onboarding and offboarding processes, ensuring smooth transitions
and effective staff adaptation.
- Performed a variety of routine HR tasks, including payroll, benefits administration, and
employee relations.
- Developed and facilitated internal training programs to enhance staff skills and support
career development.
04.2022 HR Generalist
IT Company

Onboarding Leadership:
- Managed the full cycle of staff onboarding, ensuring a smooth and efficient integration of
new employees.

Offboarding Leadership:
- Conducted comprehensive exit interviews and facilitated the signing of necessary documents
while managing the closure of system accesses.
Conflict Management:
- Addressed employee inquiries and concerns, providing support in decision-making and
conflict resolution.
- Collaborated closely with management and team leads to maintain a harmonious work
environment.
Payroll Administration:
- Managed payroll processes, including invoicing, verifying time reports, and addressing
payment inquiries.
Corporate Culture Development:
- Organized employee engagement initiatives, such as birthday and anniversary greetings.
- Contributed to the development and promotion of the corporate brand.

Customer Support Representative
2021 – 2022 Amazon, Remotely (Retail).

• Solved disputable questions
• Managed day-to-day correspondence
• Monitored Account Health (metrics to ensure the visibility of the shop)
• Conducted valid tracking and purchasing
• Appealed Account Issues (deal with Amazon Account Metrics, Amazon Document
Requirements )
• Processed customer's feedback

Customer support specialist

2007- 2009 PrivatBank, Lutsk (office)

• Communicated with customers to resolve issues or concerns
• Reviewed account statements
• Provided information about bank products and services to potential clients
• Responded to inquiries
Education

East European National University

2002 - 2007

Romano-Germanic Philology department majored in English.
Master’s Degree in Philology

Additional Education

HR People Partner course (Hurma Academy)- 2023
• Mastered HR people processes, effective instruments of communication, loyalty and
development
HR Business English course (Laba) – 2023
• Improved my knowledge of HR business English

Webinars and practice: “Grading”, “Salary ranges”, “Non-material motivation”, “HR audit”
and “Conducting 1:1 effectively”

Skills:
• Advanced English Proficiency • HR Policy Development and
• Maintaining Confidentiality Implementation
• Conflict Management • Empathy and Emotional Intelligence
• Independent Work and Initiative • Highly Organized and Detail-
• Effective Team Collaboration Oriented
• Strategic Decision Making • Experience in a Multi-Cultural Work
Environments

Achievements: Streamlined HR operations for increased efficiency.
Successfully managed the end-to-end onboarding and offboarding processes, ensuring seamless
transitions for employees.
Provided confidential consultations to employees, addressing inquiries and concerns with
professionalism and sensitivity.
Developed and implemented a structured feedback process, enhancing communication and
employee engagement.