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Work experience

Project manager

from 07.2022 to 04.2024 (1 year 9 months)
Empire mates entertainment, Remote (Marketing, advertising, and PR)

As a primary point of contact, collaborate with clients to understand their goals, objectives, target audience and provide strategic recommendations for effective campaign solutions.
Develop and maintain strong relationships with clients through the creation of comprehensive plans that align with their objectives, by conducting market research, running competitive analysis to identify opportunities for campaign optimization.
Recommend and lead the execution of media and campaign strategies, including influencer engagements and management while implementing tracking and analytics tools to measure performance, generate reports and provide actionable recommendations.

Sales manager

from 01.2021 to 05.2022 (1 year 4 months)
American International Logistics Inc., Remote (Transportation and logistics)

Converting of leads into new customers.
Tracking of Cars from pick-up location to Delivery point.
Taking calls from customers to help link them with carriers (Transport Companies)
Inputting of clients information into CRM system.
Providing quotes to customers through phone calls.
Processing customers payments.
Managing carriers by making sure a customers car is picked up on time and delivered safely at their door step.
Providing customers with all the necessary information they need.
Resolving customers complaints on the phone.
Posting of Cars on Central Dispatch.
Generating Reports.
Dispatching of orders.

Customer support representative

from 06.2020 to 01.2021 (7 months)
Orthodontics experts, Remote (Medicine, pharmacy)

Receiving incoming calls and booking appointment for braces.
Providing pricing information and aligning with all stakeholders on insurance policies.
Escalating all customers related problems to the appropriate personnel/departments.

Sales manager

from 08.2019 to 05.2020 (9 months)
Sujimoto Investments, Other countries (Construction, architecture, interior design)

Recruited, trained and managed a number of sales executives
Met and collaborated with prospective clients to ascertain financial goals, provide professional recommendations on investment opportunities and solutions based on their individual needs.
Established key procedures for status report generation, deal closing sales pitches and presentations.
Handled escalated queries, complaints and enquiries from clients and staff alike.
Promoted modern day methods to improve functionality in various areas within the system.

Client service representative

from 01.2019 to 07.2019 (6 months)
Imaginarium Limited, Other countries (Marketing, advertising, and PR)

Worked closely with the project execution team to ensure clients’ marketing/production objectives were achieved.
Efficiently reconciled and managed client crises.
Created alongside my team, innovative ideas for brand campaigns and activations.
Developed market research and consumer insights for experiential campaigns.

Education

Imo state university

Biochemistry, Other countries
Higher, from 2008 to 2012 (4 years)

Knowledge and skills

Language proficiencies

English — fluent

Additional information

A performance driven customer relations professional with over 6 years hands-on experience in account management, sales, customer experience/support, social media management, project and product management, keen on applying myself to drive business growth and hone my skills at a fast paced organization.