Ngbo

NGBO DUMKA BRIGHT
Business Development Representative

Gdansk, Poland | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

Results-driven professional with over 4+ years of experience in sales, prospecting marketing, closing deals, project
management. Proven record of leveraging sales tools to drive sales efficiencies and increase revenue. Reliability is at the
core of my work ethic,ensuring consistent delivery of exceptional results. Seeking a dynamic and challenging role to
challenge myself and contribute to business success.

KEY SKILLS

● Project Management ● Strategic Planning and ● Cold Calling
● Salesforce (CRM) Execution ● Problem Solving
● Account Management ● Strong Organization and ● HTML, CSS and Javascript
● Upwork (Lead Gen & Outreach) Time Management ● Microsoft Office (Word,
Spreadsheet and Excel)

WORK EXPERIENCE

Truswell Ltd. Wyoming, U.S
Virtual Real Estate Assistant, Mar 2024- Present
● Managed and uploaded source data in three different proprietary databases
● Managed 15+ processes, ensuring all necessary stakeholders are kept up to date.
● Requested and reviewed invoices and related documentation necessary for project close out, caught 11 errors
worth a total of $350,000

Excent Capital Ltd. Kyiv, Ukraine
Retention Specialist Sep 2021 - Nov 2023
● Generated monthly sales reports and analyzed key metrics to identify areas for improvement, leading to a 10%
increase in upselling opportunities and an increase in customer lifetime value.
● Developed and implemented targeted customer retention programs, resulting in a 20% decrease in churn rate.
● Identified emerging market trends and customer preferences through in-depth analysis of market data, resulting
in the development of a new product line that achieved a 20% increase in sales within the first quarter.

Super-Pharm Ltd. Phoenix, Arizona
Customer Service Representative, Apr 2020 - Jul 2021
● Provided valuable guidance to customers by offering tailored solutions to meet their specific requirements,
resulting in a 20% increase in customer satisfaction ratings.
● Conducted comprehensive product demonstrations during customer onboarding sessions, effectively educating
new clients on product features, and best practices, resulting in a decrease in onboarding-related queries.
● Resolved complex customer inquiries and concerns by utilizing active listening, empathy, and problem-solving
skills, resulting in a 25% decrease in overall customer escalations.

EDUCATION

Dnipro Medical Institute Dnipro, Dnipropetrovsk Oblast, Ukraine
BDS in Dentistry Nov 2018 - June 2023