Наталія

NATALIIA TSVIRKUN
CUSTOMER SUPPORT REPRESENTATIVE

PROFILE
Experienced and empathetic Customer Support Representative with 3 years of
CONTACT proven success in delivering the best possible support and assistance to
customers in various fields. Skilled in resolving inquiries,managing complaints
[open contact info](look above in the "contact info" section) and ensuring customer satisfaction and loyalty.

[open contact info](look above in the "contact info" section) WORK EXPERIENCE
Lviv,Ukraine PIDkids Design JAN 2023 - PRESENT
Customer Support Representative
[open contact info](look above in the "contact info" section) Assisted customers with product selection, order processing and payment
ia-tsvirkun-b8923b234 inquiries on 4 channels (Etsy ,Shopify, Email, Instagram) USA, Canada, EU
markets.
Fully managed Etsy and Shopify Store
EDUCATION Handled returns, exchanges and refunds according to company policies.
Adressed customer inquiries, concerns and compaints in a timely and effective
2015-2019
manner
IVAN FRANKO NATIONAL Resolved product-related problems with patience,empathy and professionalism
UNIVERSITY, LVIV Cooperated with shipping and logistics partners to resolve the delivery issues
Bachelor of Foreign Achieved and exceeded performance targets for response time, resolution rates
and customer satisfaction scores
Languages, English- Ukrainian
Earned a Star Seller Badge on Etsy and increased sales
translation
Buyer Service “Odyagaemo v USA”
SKILLS SMM|Customer Support Representative JAN 2021 -JAN 2023

Fully managed a business account on Instagram( posts,stories,direct
Excellent Communication Skills messages)
Problem-solving skills Provided product recommendations and guidance to customers
based on their preferences and requirements
Teamwork Responded promptly to customer inquiries via Instagram direct
Time Management messages and chats regarding product availability, pricing and
specifications
Leadership
Searched and purchased the goods on US and EU websites
Conflict Resolution Run marketing campaigns (targeted advertising)
Empathetic Received positive feedback from customers for outstanding service
and support.
Attention to detail
Fast learner LLC “Cerama Market”
Office Manager
Multitask SEP 2019 - AUG 2020
Translated all the companyʼs documentation
G-suite (Google Workspace:
Communicated with foreign partners and customers
Disc/Sheets/Docs) Performed receptionist duties: greeted visitors, answered and
Etsy, Shopify directed phone calls
Scheduled meetings and appointments
LANGUAGES Planned and executed company events, meetings and conferences

English (Advanced)
Ukrainian (Native)