Дорошенко

Miliena Doroshenko
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Personal Profile
An enthusiastic, organised and creative individual adept at working independently
or as part of a team. An excellent communicator and problem solver, with a strong
focus on providing an excellent support service. Has the ability to manage multiple
tasks and meet tight deadlines while maintaining a high level of accuracy and
attention to detail. A quick learner who thrives in fast-paced environments and
adapts to new systems and procedures with ease. Now looking for an opportunity to
learn new skills and grow professionally with a reputable employer.

Key Skills

● Excellent communication Skills – Verbally and written
● Multilingual - Fluent in Ukrainian and English
● Good Diary Management and Time keeping
● Works well under pressure
● Proficient in Microsoft Office and similar computer packages

Employment History

Team Leader Oct 2022 - Jan 2023
CeX Ltd, Newport

● Provide Excellent Customer service
● Upselling and promoting special offers
● Online order picking and posting packages
● Cash handling and card transactions

Volunteer Aug 2022 - Jan 2023
Ukrainian Donation Centre, Newport

● Processing donations
● Answering queries
● Providing information on local support agencies
● Language translation

Waitress Sept 2021 — Dec 2021
Linvy Pes Pub, Lviv Ukraine

● Taking customer food and drink orders
● Customer service
● Upselling menu items
● Waste reduction
● Cash handling and card transactions
 Video Editor Apr 2020 — Sept 2021
Freelance/ Self-employed

● Managing multiple projects from start to finish
● Finding creative solutions to match clients needs and expectations.
● Analysing and creating mood boards and references
● Generating original ideas, management and touching
●
Support Manager Jan 2020 — Mar 2020
Infuse, Ukraine

● Answering customer service calls
● Creating a positive customer experience
● Accurate record keeping

Education and Training

Ivan Franko Lviv National University Sept 2017 —Jun 2021

● BA (Hons) Political Science

Codecademy

Sept 2023

● Learn HTML
● Learn CSS
● Learn Intermediate CSS
● Learn TypeScript

References

● References available on request.