Татьяна

TETIANA WORK HISTORY

TULUMAN PREMIUM PLAZA LOUNGE, RED SEA AIRPORT
GUEST SERVICE MANAGER
2025 – Present | RED SEA AIRPORT, SAUDI ARABIA
Oversee 24/7 premium airport lounge operations,
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ensuring seamless guest experience and full
compliance with international brand standards.
Lead and develop a multicultural team, driving
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performance, service quality, and engagement in
a high-volume, fast-paced environment.
Manage end-to-end lounge operations: guest flow,
•

access control, service coordination, and financial
tulumantanya​@gmail.com transactions.
Serve as key operational liaison between F&B,
[open contact info](look above in the "contact info" section)
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Finance, Security, and Airport Authority
Saudi Arabia stakeholders.
Achieved +15% improvement in guest satisfaction
Ukrainian
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scores and +10% gain in operational efficiency
[open contact info](look above in the "contact info" section) through process optimization.
na-tuluman-80a197212 Handle high-level guest escalations and VIP
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service recovery, protecting brand reputation and
ensuring premium service delivery.
Profile Oversee cash handling, reconciliation, and daily/​
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weekly/​monthly financial reporting with zero
Results-driven Guest Service Manager
discrepancies.
and Hospitality Operations Leader
Optimize workforce planning and scheduling,
with 10+ years of progressive
•

reducing overtime costs by 15%.
experience in premium airport
Train, coach, and mentor team members —
lounges, luxury restaurants, and VIP
•

improving productivity and engagement by 25%.
guest environments across Saudi
Conduct regular audits and inspections to ensure
Arabia and Ukraine. Proven track
•

full compliance with safety and hygiene
record of improving guest satisfaction
standards.
scores by 15%, reducing overtime costs
by 15%, and boosting team FOOD ART COMPANY, DELFINO RESTAURANT
productivity by 25%. Adept at leading RESTAURANT FLOOR MANAGER
multicultural teams, managing 24/​7 2023 – 2025 | RIYADH, SAUDI ARABIA
operations, resolving escalations, and
Managed full front-of-house and back-of-house
maintaining compliance with
•

restaurant operations in a high-end dining
international brand standards. Fluent
environment.
in English, Ukrainian, and Russian.
•Led team recruitment, onboarding, training, and
daily performance management.
Controlled operational costs, inventory, and
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supplier relationships to maintain efficiency and
profitability.
Monitored financial performance including
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revenue tracking and expense control.
Resolved guest complaints and implemented
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service recovery strategies to maintain high
satisfaction and repeat business.
Optimized staff deployment and table
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management to maximize seating capacity and
service flow.
 SKILLS AMALCOM COMPANY, WALTON ST. SCALINI
RESTAURANT
VIP & Guest Relations Reception Manager
KPI Monitoring & Reporting 2022 – 2023 | RIYADH, SAUDI ARABIA
Led front-of-house guest flow and reservation
•

Financial Reporting & Cash Control management in a high-volume upscale
restaurant.
Inventory & Cost Control
Served as primary point of contact for VIP guests,
•

Lounge & Restaurant Operations delivering personalized service and handling
special requests.
Brand Standards & Compliance
Managed booking systems and optimized seating
•

Front-of-House Management strategies to improve turnover and minimize wait
times.
Team Leadership & Coaching Conducted team briefings and coordinated
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Multicultural Team Management service flow across departments.
Maintained consistently high guest satisfaction
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Reservation & Seating Optimization standards through proactive service recovery.

RESTAURANT MILAN
LANGUAGES
RESTAURANT ADMINISTRATOR
ENGLISH 2016 – 2022 | KIEV, UKRAINE
Fluent (professional working Supported daily restaurant operations including
•

proficiency) guest reception, reservations, and team
coordination.
RUSSIAN Maintained operational standards and ensured
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Native consistently positive guest experiences over a 6-
year tenure.
UKRAINIAN
Native
EDUCATION
GERMAN
Specialist Degree in Foreign Languages.
Elementary (A1)
CHERKASSY STATE UNIVERSITY BY BOGDAN
HMELNYCKY
2003 – 2008 | UKRAINE