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Customer support representative
- Age:
- 37 years
- City of residence:
- Other countries
- Ready to work:
- Remote
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ANNA FURLET
PARTNERSHIPS MANAGER
I have over 5 years of experience in partnerships management, focusing on
supporting business growth through collaboration and strategic agreements.
I’ve gained practical skills in identifying opportunities, assisting with
negotiations, and maintaining positive working relationships. I’m now
looking for a new opportunity where I can continue to grow professionally
and contribute to a company’s success.
PROFESSIONAL EXPERIENCE
Customer support manager (Spain)
SKELAR , Kyiv, Ukraine| / December 2024-February 2025
CONTACT ME AT
Provided high-quality customer support via email, chat
Ukraine, Kremenchuk Managed and resolved support tickets using Zendesk
Handled complex customer inquiries
[open contact info ](look above in the "contact info" section)
tel. [open contact info ](look above in the "contact info" section)
Outreach Specialist
[open contact info ](look above in the "contact info" section)
nna-furlet-917aab187/ Smartyads, Kyiv, Ukraine| October 2023 – March 2025
Build high-quality backlinks through creative outreach, crowd
marketing, and guest posting.
SKILLS SUMMARY Identify new backlink opportunities and manage communication with
prospects.
Strong communication Using outreach tools such as Ahrefs, Majestic, SE Ranking, Snov.io,
and Hunter.io
Problem solving
Writing personalized outreach emails tailored to each contact.
SEO tools Sending manual or automated email campaigns with collaboration
Competitor analysis proposals.
Managing ongoing communication and follow-ups to increase reply rates.
Negotiating and securing guest post placements on niche-relevant
websites.
EDUCATION Tracking and reporting placed backlinks to ensure quality and
UNIVERSITY OF ECONOMICS AND LAW,
DNIPRO, UKRAINE
relevance.
BACHELOR’S DEGREE IN BUSINESS Collaboration with copywriters to ensure high-quality content
ADMINISTRATION AND BACHELOR’S
DEGREE IN ACCOUNTING AND AUDITING creation.
2004 – 2009
Outreach Manager Spain
Languages JOOBLE – Kyiv, Ukraine| May 2019 – July 2023
Ukrainian – Native
English – B2 Developed and executed an outreach strategy for the Spanish market to
Spanish- С1 increase Jooble’s visibility in organic search.
Researched relevant Spanish-language websites, media outlets, blogs, and
influencers for guest posts, backlinks, and content placements.
Maintained personalized communication with webmasters, journalists,
SEO specialists, and marketers in Spain — handling 50+ contacts per
day.
Managed the full link-building cycle: from prospecting and outreach to
final placement and performance tracking.
Adapted outreach communication and content to the cultural and
market-specific context of Spain.
PARTNERSHIPS MANAGER
I have over 5 years of experience in partnerships management, focusing on
supporting business growth through collaboration and strategic agreements.
I’ve gained practical skills in identifying opportunities, assisting with
negotiations, and maintaining positive working relationships. I’m now
looking for a new opportunity where I can continue to grow professionally
and contribute to a company’s success.
PROFESSIONAL EXPERIENCE
Customer support manager (Spain)
SKELAR , Kyiv, Ukraine| / December 2024-February 2025
CONTACT ME AT
Provided high-quality customer support via email, chat
Ukraine, Kremenchuk Managed and resolved support tickets using Zendesk
Handled complex customer inquiries
[
tel. [
Outreach Specialist
[
nna-furlet-917aab187/ Smartyads, Kyiv, Ukraine| October 2023 – March 2025
Build high-quality backlinks through creative outreach, crowd
marketing, and guest posting.
SKILLS SUMMARY Identify new backlink opportunities and manage communication with
prospects.
Strong communication Using outreach tools such as Ahrefs, Majestic, SE Ranking, Snov.io,
and Hunter.io
Problem solving
Writing personalized outreach emails tailored to each contact.
SEO tools Sending manual or automated email campaigns with collaboration
Competitor analysis proposals.
Managing ongoing communication and follow-ups to increase reply rates.
Negotiating and securing guest post placements on niche-relevant
websites.
EDUCATION Tracking and reporting placed backlinks to ensure quality and
UNIVERSITY OF ECONOMICS AND LAW,
DNIPRO, UKRAINE
relevance.
BACHELOR’S DEGREE IN BUSINESS Collaboration with copywriters to ensure high-quality content
ADMINISTRATION AND BACHELOR’S
DEGREE IN ACCOUNTING AND AUDITING creation.
2004 – 2009
Outreach Manager Spain
Languages JOOBLE – Kyiv, Ukraine| May 2019 – July 2023
Ukrainian – Native
English – B2 Developed and executed an outreach strategy for the Spanish market to
Spanish- С1 increase Jooble’s visibility in organic search.
Researched relevant Spanish-language websites, media outlets, blogs, and
influencers for guest posts, backlinks, and content placements.
Maintained personalized communication with webmasters, journalists,
SEO specialists, and marketers in Spain — handling 50+ contacts per
day.
Managed the full link-building cycle: from prospecting and outreach to
final placement and performance tracking.
Adapted outreach communication and content to the cultural and
market-specific context of Spain.
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The candidate's resume is posted at https://www.work.ua/resumes/11738637/