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Ірина

Customer support representative

Considering positions:
Customer support representative, Direct-менеджер 
Age:
23 years
City of residence:
Lviv
Ready to work:
Lviv, Remote

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Iryna Stefanyshyn Iryna Stefanyshyn
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
02.06.2003

WO R K E X P E R I E N C E

February 2025 - June 2026 Customer Support Specialist
Hop-Sport

• Managed communication with clients via email and chat
• Used Responso and Freshdesk to manage customer communication across multiple channels
• Maintained accurate client records in CRM system

September 2023 - December 2024 English Tutor
Self-Employed
Lviv

September 2022 -June 2023 English Teacher
School No44
Lviv

May 2022 -January 2023 English Teacher
Educational center "Майстерня знань"
Lviv

E D U CAT I O N

2020-2024 Translation in two foreign languages and Intercultural Communication
Ivan Franko National University Of Lviv
Lviv
Bachelor's Degree

2024 - 2025 Hospitality & Restaurant Management
National University of Ukraine on Physical Education and Sport
Lviv
Master's Degree

L A N G U AG E S

Ukrainian Native Speaker English C1 German B1

SKILLS

CRM & Helpdesk Tools Microsoft Office / Google Workspace Problem-Solving Mindset

www.vitaello.com.ua

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Work.ua The candidate's resume is posted at https://www.work.ua/resumes/12029500/