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Work experience

CCO (Head of Sales, Support and Customer Success)

from 06.2017 to now (6 years 10 months)
SpySERP, Remote (IT)

Managed Sales, Support, and Customer Success departments operationally.
- Created onboarding and new user training processes.
- Built an auto-sales funnel using product tours and "how-to" videos.
- Organized lead-generation processes with partners and educational courses.
- Implemented weekly and monthly SaaS metrics.
- Managed external contractors.
- Increased trial conversion rate by 35%.
- Decreased churn rate to 30%.
- Increased ARR (annual recurring revenue) by approximately 40% per year.

Commercial director

from 12.2011 to 05.2017 (5 years 5 months)
Digisky, Киев (Marketing, advertising, and PR)

Created Digital Signage needs through public performances, training, and webinars.

Attracted vendors like Samsung and Panasonic to the lead generation process.
Signed contracts with key customers including UKRSIBBANK, Puma, Bomond, Colin’s, Synevo, etc.
Implemented Project Management, and Customer Relationship Management.
Increased profits during the crisis (2013-2014)
through additional sales, content creation, and technical support.
Built sales department from scratch to $1.5M.

Education

V. N. Karazin Kharkiv National University

School of Mechanics and Mathematics, Kharkov
Higher, from 1998 to 2003 (4 years 10 months)

Diploma: Master degree in mathematics.

Additional education and certificates

MPA Academy on Lifelong Learning, «Time managment»

2006, 3 days

Business-Harmony, "Distribution in practice"

2005, 3 days

Interregional Center "Premier Pro", «Sales Manager»

2003, 2 weeks

Knowledge and skills

Language proficiencies

English — above average

Additional information

Successfully organized and managed multiple conferences, attracting key industry leaders and stakeholders to share experiences and expertise.
Won tenders against competitors with higher bids, demonstrating strong negotiation skills and the ability to provide unique value propositions to clients.
Achieved sales success even during challenging economic times, successfully closing deals and meeting targets despite client budget constraints.
Successfully developed and implemented additional sales channels, resulting in increased revenue and business growth.
Advanced from a sales manager role, gaining a comprehensive understanding of sales processes and strategies, which allows me to provide unique insights and expertise.
Conducting paid consultations for sales department managers and business owners, providing valuable advice and expertise in sales management and strategy.