Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/1229435/

Work experience

CCO (Head of Sales, Support and Customer Success)

from 06.2017 to 04.2025 (7 years 11 months)
SpySERP, Дистанційно (IT)

B2B SaaS, SEO Rank Tracker Tool for SEO specialists and agencies
Startup team of 8 people.

Responsible for Sales, Support, Customer Success, and Financial management.

Sales Strategy & Execution:
Developed and implemented sales strategies, managed lead generation, and negotiated contracts to achieve revenue targets.

Customer Relationship Management:
Maintained strong client relationships, handled key accounts, and identified upsell opportunities.

Customer Support Oversight:
Led the support team, managed escalations, and ensured timely issue resolution, improving customer satisfaction.

Onboarding & Retention:
Guided new customers through onboarding, created success plans, and developed strategies to increase customer retention.

Financial Management:
Managed budgets, tracked revenue, prepared financial reports, and ensured compliance with economic policies.

External contractors management.

Results:
Trial → paid conversion rate +35%
Paid users from 160 → 26k+
ARPU $8 →$64

Commercial director

from 12.2011 to 05.2017 (5 years 6 months)
Digisky, Киев (Marketing, advertising, and PR)

Created Digital Signage needs through public performances, training, and webinars.

Attracted vendors like Samsung and Panasonic to the lead generation process.
Signed contracts with key customers including UKRSIBBANK, Puma, Bomond, Colin’s, Synevo, etc.
Implemented Project Management, and Customer Relationship Management.
Increased profits during the crisis (2013-2014)
through additional sales, content creation, and technical support.
Built sales department from scratch to $1.5M.

Education

V. N. Karazin Kharkiv National University

School of Mechanics and Mathematics, Kharkov
Higher, from 1998 to 2003 (5 years)

Diploma: Master degree in mathematics.

Additional education and certificates

MPA Academy on Lifelong Learning, «Time managment»

2006, 3 days

Business-Harmony, "Distribution in practice"

2005, 3 days

Interregional Center "Premier Pro", «Sales Manager»

2003, 2 weeks

Knowledge and skills

• Sales department management
• Development of sales strategy
• Revenue Growth
• Sales Analytics
• Conducting negotiations
• Jobs To Be Done
• Theory of Constraints
• Team Training
• Ведення переговорів
• Управління персоналом
• Стратегічне планування
• Управлінські навички

Language proficiencies

English — above average

Additional information

I am based in Asia and consider exclusively remote collaboration.

In my work, I use the RELESTING (REvenue + saLES + markeTING) concept
Marketing and Sales is a single system that directly impacts Revenue. I build and scale departments based on transparent metrics and data.

I use Jobs To Be Done to analyze customer needs and Theory of Constraints to build and optimize systems.

I founded and organized a club focused on the systematic development of negotiation skills.