Serhiy

Contact information

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Work experience

Program Manager / Lead Project Manager

from 06.2014 to now (10 years)
Luxoft, Kyiv/London (IT-software Development)

<<Please ask me for updated CV or review my LinkedIn profile>>

Results:
Ensured successful “Green” delivery of several key projects for big investment bank in Regulatory & Control Reporting area. Facilitated and ensured significant ramp-up at the end of 2014 (Subdomain head count grew from 140 up to 250. My program grew from 40 to 80). Discovered and satisfied new client needs. New contract has been signed.
Responsibilities:
•Contract negotiations and approvals on quarterly basis
•Management of Client expectations
•Budgeting
•Staffing and People Management
•Business development
•Facilitation of process improvements
Tools and technologies:Jira/Atlassian tools, MindManager, MS Office,...

CEO

from 08.2012 to 05.2014 (1 year 9 months)
Scandinavian House Ukraine, Киев (IT outsourcing; Software Development)

Results:
LLC “Scandinavian House Ukraine” was reregistered. New office was opened in Kiev. All necessary business processes were set (Development, administration and support, management). The work with remote development teams (Simferopol) was organized. Sales are located in Norway.
Two projects were developed and delivered. One of them is a mobile application based on iOS and Android platforms for customers of petrol stations. Another one is a web application for purchasing in banks and their suppliers.

Responsibilities:
•Ensuring the functioning of company in Ukraine (administration, management, finances)
•Coordination and organization of projects (using Scrum and Kanban)
•HR, personnel development
•Product backlogs (requirements), estimates and project reports verification
Tools and technologies:MS Office, MindManager, Jira, Tempo, BitBucket, HockeyApp and TestFlight, Flurry, iOS Developer Program

COO

from 02.2011 to 08.2012 (1 year 6 months)
ISS (e-commerce, Internet)

Results:
The company’s profit was increased. Implemented system for motivation of employees that was specially designed to maintain and increase websites profits. The business processes were described and the KPI monitoring at important stages was set up. The management dashboard was implemented using BI (OLAP) technologies. It helps to see and respond to changes in business situations (KPIs). IT work was also organized using SCRUM and Kanban methodologies.

Responsibilities:
•Business process organization, monitoring and optimization
•Goals management and KPIs development and monitoring
•Participation in strategic planning
•Organization of the corporate DWH, OLAP, reporting system and management dashboards
•Monitoring and improvement of business units performance: Internet Marketing, Project Management, IT, Maintenance and Support
Tools and technologies:MS Office, MindManager, MS Project, BI Pentaho, Jira, Google Analytics

Business development director

from 11.2008 to 01.2011 (2 years 2 months)
Business Force (e-commerce, IT)

Results: Several IT projects and services were sold and implemented for some financial companies (loans, factoring, investments) and some Ukrainian banks. Partnership with Terrasoft CRM company has been established. During the crisis the Business Force company focused on e-commerce. The web stores www.ukrsteklo.com.ua, www.persten.com.ua, www.zolota-rybka.com.ua, www.rushnyk.com.ua were launched. The numbers of visitors went up from 20 to more than 1000 per day. Sales went up too.

Responsibilities:
•Organization of business processes in project implementation and service delivery (Using Agile-Scrum, PMBOK)
•Negotiations with clients and partners
•Project estimations and proposal preparation
•Project management in IT systems development and implementation (Debt Collection, Loans, CRM)
•Presentations and negotiations with clients. Communications with clients
•Strategic planning
•Web stores organization
•SEO and advertising organization
Tools and technologies:Prompt Credit, Prompt Collection, Terrasoft CRM, MS Office, MS Project, Zen Cart, osCommerce, php, html, MySQL, PagePromoter, AdWords, YandexDirect, GoogleAnalytics

Head of banking technology development department

from 04.2007 to 11.2008 (1 year 7 months)
Platinum Bank (Finance, banking, and insurance)

Results:
•IT department work was reorganized
•Number of projects for new business process (business directions) were developed and implemented: Cards project, Cash Loan project, Insurance, Extended guarantee, Internal Web portal and others
•IT infrastructure was organized
•The efficiency of Call centre and Collection department was increased
•Project Management Office was organized
•The IT and software development processes such as requirements management, configuration management, testing, deployment, support etc. were deployed in IT department (Using ITIL and SCRUM).
•The tender for choosing the lending system was organized.

Responsibilities:
•IT strategy determination
•IT department management
•Budgeting
•Projects management and coordination
•Software development process organization (RUP, Scrum)
Tools and technologies:Core banking system B2, IS-Card, MS Office, MS Project, MS Project Server, ARIS, RUP, StarTeam, MS SQL Server, MS Access

Chief Information Officer (CIO)

from 05.2003 to 03.2007 (3 years 10 months)
Dogmat Ukraine (Eurocredit) (finances)

Results: The IT department was built from scratch , an effective system was implemented that allowed the company to become the leader in the Ukrainian market of consumer crediting. At the end of 2006 the lending system was deployed in more than 2000 selling points in different regions of Ukraine. There were about 500 workplaces deployed in central office in Kiev. The number of shop-partners was more than 10 000 and number of clients was more than 1 million.
Software development processes were organized using RUP. Another IT processes were organized using ITIL.
Career growth from project manager to chief information officer.

Responsibilities:
Chief Information Officer (CIO)
•Determining company’s IT strategy. Discussing company’s strategic tasks and making decision for IT
•Managing IT Department (more then 30 persons)
•Budgeting
•Organizing company’s IT infrastructure
•Projects management(Corporate Analytical Crediting System “EuroCredit+”, “Credits Selling System”, “Inventory”, and others.)

IT department Manager
•Advising Top Management on strategic IT-tasks
•Projects management (Corporate Analytical Crediting System “EuroCredit+”, “Credits Selling System”)
•IT Department management (about 10 persons)
•Reporting about IT department activities

Project manager and developer
•Project management (“Credits Selling System”)
•Reporting about project status
•Organization of software development process (using RUP)
Tools and technologies:MS Project, MS Project Server, RUP, Rational XDE, StarTeam, MS SQLServer, MS Access, .NET, VB 6.0, XML, XSL, IIS.

Head of development and support groups

from 01.2000 to 05.2003 (3 years 4 months)
Softline (IT, software development)

Development and implementation of Uniform Information and Analytical System “Employment” (UIAS) for the State Employment Center of Ukraine. (the article about system here: http://www.osp.ru/os/2001/12/034.htm)
Career growth from Software Developer to Team Leader
Responsibilities:

Head of development and support groups
•Organizing software development work
•Organizing software support for service of employment. ( remarks and offers of the customer realization intensity has increased by 25% for the first month)
•Interacting with customers

Senior Software Developer / Team leader
Supervising simultaneously following subdirections:
•Data exchange (replication) between employment centers
•Multimedia course on UIAS
•Developing Test subsystem for the State Employment Center employees
•Organizing head hunting by means of touch screen kiosks
•Developing a corporate portal for the State Employment Center of Ukraine. Interaction with UIAS http://dcz.gov.ua
Tools and technologies:MSProject, Rational Rose, ErWin, XML, IIS, ASP, VB, Oracle8i, Java, XSL, Delphi 3-6

Software Developer
Development of subsystems of UIAS:
•Job seekers service
•Employers service
Tools and technologies:Informix, Delphi 3, Megapolis 1, VBScript, DCOM, SMTP, POP3

Software and technical maintenance expert

from 01.1998 to 01.2000 (2 years)
Kyiv auditing group (Consulting, accounting and auditing)

•Development of the software solution “Taxation and audit” and its implementation in banks “Sea transport bank” – Odessa, “Expobank” – Kyiv.
•Network and system administration (WinNT).
•Users support
Tools and technologies:Windows’95-98, NT, Paradox, Btrieve, Delphi 3-5, OLE, MSOffice, VBA

Software developer

from 01.1997 to 01.1998 (1 year)
ICS-Market (System integration)

•Development of the sofware “Weighting solution”, “The Cashier workplace”.
•Carrying out service of the electronic trading equipment
•Customers support
•Network and system administration.
•Representing the company at exhibitions.
Tools and technologies:Windows’95, Paradox, Delphi 3, Borland Pascal 7.0, Borland C++ 3.0 Graphic Vision, Turbo Vision

Education

National Technical University of Ukraine “KPI”

Faculty of Informatics and Computer Engineering (ICEF) Department of Computer Engineering , Kiev
Higher, from 1993 to 1999 (5 years 10 months)

Additional education and certificates

Resheniya. Leadership

2009

Knowledge and skills

Language proficiencies

• English — advanced
• Polish — beginner

References

• Oleg Sivograkov

  Oleg Sivograkov

  HR director, ISS

  Contact details are hidden

• Vladimir Buzmakov

  Vladimir Buzmakov

  President, Ukrainian CIO Community

  Contact details are hidden

• Yanina And Vitaly Pravdjuk

  Yanina And Vitaly Pravdjuk

  Owners, Business Force

  Contact details are hidden

• Lukas Muller

  Lukas Muller

  COO, Platinum bank

  Contact details are hidden

• Dennis Loboda

  Dennis Loboda

  IT Director, Scandinavian House Ukraine

  Contact details are hidden

• Norwegian Representatives

  Norwegian Representatives

  Owners, Scandinavian House Ukraine

  Contact details are hidden

Additional information

•Successful experience in monitoring and improving a company’s efficiency, its business units using KPIs and management dashboards
•Successful employees motivation that led to increase in websites profits
•Great experience in building from scratch project teams and IT departments, development process organization (RUP, CMMI, Agile - Scrum), implementation (PMBOK), maintenance and support (ITIL/ITSM, Agile - Kanban)
•Big experience in project management in software development and implementation
•In-depth knowledge and experience in managing business processes in e-commerce, financial institutions and banks: sales, crediting processes, collection, doc-flow, etc.