Владислав

Vlad Khlibkevych Education
Customer Support
KNTU Sep 2014 - Jun 2018
Bachelor of English and German Philology, Kherson

Employment
Personal details
Translator Dec 2018 - Jun 2020
Vlad Khlibkevych Profpereklad, Kherson
Translated a few texts and documents in technical fields.
[open contact info](look above in the "contact info" section) Experienced in pharmaceutical translation.
Worked with CAT-tool (Trados Studio)
[open contact info](look above in the "contact info" section)
Customer Support Representative Feb 2020 - Dec 2024
Helfy, Kherson
Ukraine Odesa
Successfully provided customer support for over 1,000 customers in a wide
variety of industries.
Managed customer inquiries in a timely and efficient
Languages manner, utilizing multiple channels including phone, email and live chat.
Proven record of providing outstanding customer service and resolving
customer complaints.
English
Utilized CRM system to properly document customer
German inquiries and ensure consistent follow-up
Collaborated with cross-functional teams to identify and address customer
Russian issues.

Ukrainian

Facebook Ads Manager Dec 2024 - Feb 2025
EMVERATECH SOLUTIONS L.L.C-FZ
Created warm up campaigns on Facebook
Manage and report on all running campaigns

Customer Support Representative Mar 2025 - May 2026
Deep Web Portal Ltd, Odesa
Provided customer support across multiple communication channels (CRM,
phone, chat, WhatsApp)
Managed and responded to email inquiries efficiently
Processed and coordinated customer orders with the pharmacy
Maintained data tracking and performance reports in spreadsheets
Managed returned orders and resolved delivery issues