Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/1290405/

Work experience

Guest Relation

from 01.2015 to 02.2017 (2 years 1 month)
Higher rooftop restaurant, Phuket (Hotel and restaurant industry)

•Welcoming customers by greeting them ; translation assistance and information support
•Attending promptly to customers' inquiries and assists them with their needs
•Collecting guest comments, analyzing them and coordinate with all team to solve problems and make high quality service
•Daily reports to GM
•Perform basic cashier activities as and when required ;table reservation
•Control of work of hostesses, securities, guards, floor staff, promotion team and flier team


Goals: Optimized work of personnel to provide quality service and restaurant got higher rating at TripAdvisor (and other internet resources) according all nationalities customers reviews

Sales representative/Hotel guide

from 01.2012 to 09.2014 (2 years 8 months)
SAYAMA TRAVEL, Phuket (Tourism and Hospitality)

•Organizing and hosting welcome meetings (sometimes for up to 100 people).
•Selling and organizing excursions ,car hire and other activities.
•Handling client issues such as lost luggage or passports, allegations of theft or other crimes; problems with rooms; and health problems; injuries or even death.
•Dealing with unforeseen ‘non-client’ problems (flight delays, coach strikes, weather conditions).
•Responding to client inquiries , resolving any conflict with or between clients.
•Keeping an company information board of useful information up-to-date at each hotel
•Establishing and maintaining relationships with local hoteliers, apartments owners, excursion agents and travel suppliers
•Prospecting, qualifying, developing, and closing sales opportunities within a defined territory
•Forecasting and tracking of sales opportunities ,achieving sales targets ,generating weekly and monthly reports; assist , support and training of new sales representatives
•Understanding industry trends, product capabilities and customer requirements



Goals: Achieved company sales target and kept good results while all my working period; got offer for work in next season

Sales representative/hotel guide

from 02.2011 to 01.2012 (11 months)
Lanta tour voyage, Phuket (Tourism and Hospitality)

•Meeting groups of holiday-makers when they arrive at the airport
•Accompanying holiday-makers by coach to their accommodation
•Holding a welcome meeting to give information about resort facilities and local attractions
•Meeting holiday-makers at pre-arranged times to make announcements and deal with enquiries and problems
•Keeping an information board and a folder of useful information up-to-date at each hotel
•Selling excursions and other activities
•Arranging, and sometimes accompanying, excursions and sightseeing trips
•Being on-call to give advice and deal with emergencies like lost passports or money, illness or difficulties with accommodation.
•Translation assistance
•Information assistance
•Generating weekly and monthly reports
•Arranging transfers (airport-hotel-airport)


Goals: Got offer for position of Phuket regional manager

Sales representative/Hotel guide

from 01.2007 to 02.2011 (4 years 1 month)
Pegas touristik, Hurghada (Tourism and Hospitality)

• Sale excursions, VIP-tours, shop tours
• Reporting documentation
• Financial statements
• Carrying out of various training with the personnel
• The permission of various situations with clients
• The organization of a transfer (airport-hotel-airport)

Goals: Achieved company sales target and got in to 10 top seller guides

Education

International Institute of Economics and Law

Jurisprudence, Moscow
Higher, from 2006 to 2013 (6 years 9 months)

Additional education and certificates

Training-Technology of sales. Lanta tour , Phuket ,Thailand

13.12.2011 -17.12.2011

Training-Technology of sales+Course for guides/Peg

10.03.2007 - 25.03.2007

Technology of sales-training at Sayama travel (Phuket,Thailand)

2013, 4 days

Knowledge and skills

• MS Excel
• MS Word
• Internet User
• PC User
• MS Office

Language proficiencies

• English — average
• Russian — fluent

References

Ira Sipari

Ira Sipari

General manager, SEDUCTION BEACH CLUB AND DISCO

Additional information

[open contact info](look above in the "contact info" section)


Customer service experience near 10 years
Single


Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals, a position that will enable me to use my communication & organizational skills, customer service background and my ability to work well with people.


•Competitive, self-starter who is organized, disciplined, and goal oriented;
•Excellent communication skills demonstrated by ability to work with people of diverse backgrounds. Listen to determine needs of customers before offering a solution. Quickly establish rapport with clients.
•Experience in providing written and oral presentations. Resourceful and committed. Versatile and adaptable.
•Welcome the challenge of solving problems.


References are available up on request.




I am in Thailand at the moment but ready to move any time.