Contact information

The job seeker has entered a phone number, email, address and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/1721191/

Work experience

Guest Relation

from 01.2015 to 02.2017 (2 years 1 month)
Higher rooftop restaurant by Seduction complex, Другие страны (Public and business services)

•Welcoming customers by greeting them ; translation assistance and information support
•Attending promptly to customers' inquiries and assists them with their needs
•Collecting guest comments, analyzing them and coordinate with all team to solve problems and make high quality service
•Daily reports to GM
•Perform basic cashier activities as and when required ;table reservation
•Control of work of hostesses, securities, guards, floor staff, promotion team and flier team


Goals: Optimized work of personnel to provide quality service and restaurant got higher rating at TripAdvisor (and other internet resources) according all nationalities customers reviews

Sales representative

from 01.2012 to 09.2014 (2 years 8 months)
SAYAMA TRAVEL, Другие страны (Tourism and Hospitality)

•Organizing and hosting welcome meetings (sometimes for up to 100 people).
•Selling and organizing excursions ,car hire and other activities.
•Handling client issues such as lost luggage or passports, allegations of theft or other crimes; problems with rooms; and health problems; injuries or even death.
•Dealing with unforeseen ‘non-client’ problems (flight delays, coach strikes, weather conditions).
•Responding to client inquiries , resolving any conflict with or between clients.
•Keeping an company information board of useful information up-to-date at each hotel
•Establishing and maintaining relationships with local hoteliers, apartments owners, excursion agents and travel suppliers
•Prospecting, qualifying, developing, and closing sales opportunities within a defined territory
•Forecasting and tracking of sales opportunities ,achieving sales targets ,generating weekly and monthly reports; assist , support and training of new sales representatives
•Understanding industry trends, product capabilities and customer requirements


Goals: Achieved company sales target and kept good results while all my working period; got offer for work in next season

Sales representative

from 02.2011 to 01.2012 (11 months)
LANTA TOUR VOYAGE, Другие страны (Tourism and Hospitality)

•Meeting groups of holiday-makers when they arrive at the airport
•Accompanying holiday-makers by coach to their accommodation
•Holding a welcome meeting to give information about resort facilities and local attractions
•Meeting holiday-makers at pre-arranged times to make announcements and deal with enquiries and problems
•Keeping an information board and a folder of useful information up-to-date at each hotel
•Selling excursions and other activities
•Arranging, and sometimes accompanying, excursions and sightseeing trips
•Being on-call to give advice and deal with emergencies like lost passports or money, illness or difficulties with accommodation.
•Translation assistance
•Information assistance
•Generating weekly and monthly reports
•Arranging transfers (airport-hotel-airport)


Goals: Got offer for position of Phuket regional manager

Sales representative

from 04.2007 to 01.2012 (4 years 9 months)
PEGAS TOURISTIK, Другие страны (Tourism and Hospitality)

•Sale excursions, shop tours, VIP tours
•Carrying out of excursions
•Reporting documentation
•Financial statements
•Carrying out of various training with personnel
•Solving various situations with customers
•Arranging transfers (airport-hotel-airport)

Goals: Achieved company sales target and got in to 10 top seller guides

Education

International Institute of Economics and Law

Jurisprudence, Moscow
Higher, from 2006 to 2013 (6 years 9 months)

Additional education and certificates

Technology of sales-training at Sayama travel (Phuket,Thailand)

2013, 4 days

Technology of sales-training at Lanta tour voyage (Phuket,Thailand)

2011,4 days

Technology of sales-training at Pegas touristik (Hurghada, Egypt)

2007,15 days

Knowledge and skills

• MS Excel
• MS Word
• Internet User
• PC User
• MS Office

Language proficiencies

• Russian — fluent
• English — average

References

Ira Sipari

Ira Sipari

General manager, SEDUCTION BEACH CLUB AND DISCO

Additional information

[open contact info](look above in the "contact info" section)


Customer service experience: More than 10 years
Marital Status : Single


CAREER OBJECTIVE:
Seeking a position that will benefit from my experience, positive interaction skills to obtain a position that will be enable me to use my organizational skills, educational background and ability to work well with people. To build a long-term with opportunities for career growth. To use my skills in the best possible way for achieving the company’s goals and improve my capabilities To join an interactive organization that offers me a constructive workplace for communicating and interacting with customers and people.


PROFILE :
Good organizational skills
Interpersonal skills
Ability to work in a command
Excellent customer service and customer handling experience
Ability to find quickly common language with people
Excellent written and verbal communication skills
Ability of phone negotiations
Efficient computer skills
Willing to give total support to the organization with the experience and achieve career goals.


I am in Thailand at the moment but ready to move when need.