Ксенія

KSENIIA MEDVEDIEVA
PROJECT MANAGER / OPERATIONS MANAGER

Cherkasy, Ukraine • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section) • LinkedIn Profile

PROFESSIONAL SUMMARY
Highly organized and detail-oriented Operations and Project Manager with over 8
years of experience in cross-functional coordination, process optimization, and data
analytics. Proven track record in managing end-to-end order fulfillment cycles,
driving international B2C e-commerce operations, and establishing robust database
structures from scratch. Adept at cross-departmental collaboration (production, IT,
logistics) and leveraging ERP/CRM systems to streamline workflows, eliminate
bottlenecks, and ensure strict deadline compliance in fast-paced environments.

SKILLS

Project & Operations: Process Optimization, End-to-End Order Management,
Cross-Functional Coordination, SOP Development, Team
Leadership, Resource Scheduling, Time Management

ERP / CRM & Tools: Odoo ERP, HubSpot CRM, Advanced MS Excel, Asana, Trello

Technical & Support: Data Extraction, Data Analysis, Quality Control (QC), Manual
QA, Customer Technical Support

WORK EXPERIENCE

Etsy Sales & Operations May 2024 – Mar 2026

Manager
Kochut Interiors, Uzhhorod

●​ ERP System Administration (Odoo): Systematically managed the customer
database within the Odoo ERP system, ensuring seamless logging of order
pipelines, data accuracy, and cross-departmental visibility.
●​ End-to-End Order Management: Handled complete order lifecycles on the
Etsy platform, verifying technical specifications and executing strict monitoring
over manufacturing timelines and shipping deadlines.
●​ Customization & Cross-Functional Coordination: Managed highly tailored,
bespoke product inquiries by translating complex customer requirements into
structured production tasks; collaborated directly with the manufacturing
workshop and logistics department to ensure zero communication gaps.
 ●​ International Account & Claims Management: Conducted all daily B2C client
communications, addressed complex queries, resolved disputes, managed
claims, and proactively maintained client relations.
●​ Logistics Operations: Supervised international shipping procedures, tracked
global transit statuses, and intervened to resolve delivery anomalies.
●​ Key Achievements:
○​ Consistently maintained the prestigious "Star Seller" status on Etsy by
achieving stellar customer satisfaction ratings.
○​ Maintained a 100% Response Rate by ensuring all customer inquiries
were addressed within a strict 24-hour window.
○​ Secured an 95% On-Time Delivery / Dispatch rate through meticulous
workflow tracking and proactive manufacturing scheduling.

Hotel Relations Manager Jan 2020 – Nov 2023

Quotel A/S, Remote

●​ Database Development & Strategy: Built an optimized hotel property
database completely from scratch, successfully identifying and filtering 8,000
high-priority target properties out of a raw master inventory of 450,000 units.
●​ Technical Requirement Formulation: Collaborated tightly with the internal IT
team, drafting precise technical specifications for data extraction tasks to
retrieve unrefined data sets for processing.
●​ Data Analytics Framework: Engineered a comprehensive evaluation matrix
based on diverse operational criteria, including review ratings, service quality
benchmarks, seasonal trends, and pricing policies.
●​ Quality Control Management: Built and launched an automated Excel
reporting system, personally conducting comprehensive data quality control
(QC) checks that significantly optimized overall data pipeline speed.
●​ Stakeholder Communications: Directed direct onboarding communications
with external hotel executives to finalize service-level standards and
partnership frameworks during launch phases.

Operations & Support Aug 2017 – Jan 2020

Manager
Quotel A/S, Remote

●​ Team Supervision: Led and managed a cross-functional operational support
team of 4 specialists, ensuring uninterrupted execution of daily business
routines and technical request fulfillment.
●​ Process Standardization (SOPs): Authored comprehensive Standard
Operating Procedures (SOPs) and onboarding documentation, decreasing
training cycles and aligning team performance with corporate KPIs.
●​ Resource & Deadline Scheduling: Created granular execution schedules,
 monitored project milestones, and distributed workloads to guarantee
compliance with client deadlines.
●​ Technical Support & QA: Functioned as an escalation point for technical
product issues, delivering support to international clients while performing
ad-hoc manual QA testing, reporting bugs directly to engineering teams.

EDUCATION
Bachelor's Degree in Hotel Sep 2006 – Jul 2010
Management
East European University of Economics
and Management (SUEM), Cherkasy

LANGUAGES
●​ Ukrainian (Native)
●​ English (Upper-Intermediate/Advanced)
●​ Russian (Fluent)