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Work experience

Customer service manager

from 02.2018 to 10.2024 (6 years 9 months)
LLC "PROFI WELDING", Київ (Пошук персоналу, HR)

- conducting an analysis of the target audience and identifying needs;
- developing methods for finding potential customers and drawing up communication schemes with them;
- searching for customers using various methods;
- forecasting the business reliability of identified customers and their security;
- organizing and conducting preparatory negotiations, clarifying their needs and preparing an offer;
- working with client objections;
- drafting contracts on behalf of the company;
- maintaining contacts with all existing clients;
- developing individual offers for prospective customers;
- forming a client base;
- analysis and accounting of competitors' work.

Customer service manager

from 06.2016 to 05.2018 (2 years)
VFS GLOBAL, Київ (Туризм)

- receiving and processing customer requests
- preparing a package of documents for visas
- biometric process
- working with passports

Lawyer

from 09.2015 to 02.2016 (6 months)
Holosiivskyi RVC, Київ (Державні організації)

Office administration, correspondence with organizations, inquiries in the archives of the Ministry of Defense, work with WWII veterans, office reporting

Education

Izmail Institute of Water Transport

Jurisprudence, Ізмаїл
Higher, from 2009 to 2013 (4 years)

Knowledge and skills

• Неконфліктність
• Користувач 1С
• Комунікабельність
• Робота із запереченнями
• Користувач Бітрікс24
• Цілеспрямованість
• Здатність до навчання
• Уважність
• Ведення CRM

Language proficiencies

• English — average
• German — average
• Polish — average
• Romanian — average

Disability

3rd degree.