Cecilia

INYAMBE CECILIA
Lagos, Nigeria | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
LinkedIn: Cecilia Inyambe

PROFESSIONAL SUMMARY

Results-driven and tech-savvy professional with 10+ years’ experience in communication,
administrative coordination, and educational leadership. Transitioning into remote customer
service with strong skills in virtual communication, conflict resolution, and client relationship
management. Proven ability to manage multiple priorities and deliver timely, empathetic
support via email, phone, and digital platforms. Equipped with a dedicated home office, high-
speed internet, and proficiency in remote tools and platforms.

KEY SKILLS

Remote Customer Support (Email, Phone, Chat)
Client Onboarding and Training
Complaint Resolution & Empathy
CRM Tools & Customer Records (Training in Progress)
Booking & Scheduling Management
Google Workspace and Microsoft Office
Virtual Collaboration (Zoom, WhatsApp, Slack, Google Meet, Teams)
Time Management and Multitasking
Strong Written & Verbal Communication
Time Zone Coordination
High-Speed Internet & Home Office Setup

PROFESSIONAL EXPERIENCE

Lead Preschool Teacher
Abraham Lincoln American Academy – Remote & On-Site | Lagos, Nigeria
August 2023 – June 2025

Provided daily updates and responded to parent inquiries via email and Zoom, ensuring
prompt and helpful communication.
Managed digital class records, schedules, and reports through Google Drive and Docs.
Collaborated across teams using remote tools to resolve issues and ensure seamless service
delivery.

Class Directress / Stream Lead
Kayron International School | Lagos, Nigeria
September 2021 – July 2023

Oversaw academic consistency across classrooms, managed communication via email,
phone, and cloud-based tools.
Delivered virtual training and onboarding to new staff and assistants, ensuring smooth
integration and adherence to protocols.
Liaised with parents to resolve concerns and provide updates, mirroring remote client
service workflows.

Personal Assistant to the Principal (Dual Role); Kayron International School | Lagos, Nigeria
September 2020 – July 2023

Managed scheduling, booking requests, and high-priority email correspondence on behalf
of leadership.
Supported remote planning and communication logistics, handling sensitive information
with professionalism.
Coordinated meetings and follow-ups across multiple stakeholders in a fast-paced, tech-
enabled environment.

Preschool Teacher
Berkley Science Magnet School | Lagos, Nigeria
2013 – July 2021

Maintained parent communication through email and calls, especially during hybrid and
virtual learning.
Documented student data digitally and supported virtual class engagement using Zoom and
Google Classroom.

EDUCATION & CERTIFICATIONS

B.Sc. Business Administration – University of Lagos (2015 - 2022)
National Diploma in Accounting (Upper Credit) – Lighthouse Polytechnic (2009 - 2011)
Customer Relationship Management – Terra Learning (2024)
Product Management – Darey.io (In View)
British Council Training: Communication, Inclusive Learning, Lesson Management – 2022

Languages:
English – Native / Fluent