Ojekudo

Tobias Ojekudo [open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)
Mr
Adaptable and driven professional with strong communication and Vinnytsia, Ukraine
problem-solving skills. Seeking an opportunity to contribute in a
collaborative environment while continuing to grow personally and
professionally.

WORK EXPERIENCE SKILLS
Customer Service Representative Active Listening Communicative skills CRM
Dreamer(Amazon)
03/2022 - 05/2023, Remote High attention to details Amazon tools
Achievements/Tasks
Managed a high volumes of customer inquiries via phone, Brand Tone Awareness
email, and chat with professionalism and efficiency.
Accurately records of customer interactions and
transactions in CRM systems.
Stayed informed on company products, services, and
promotions to deliver informed assistance and drive
LANGUAGES
upselling opportunities. English-Native
Resolved complex customer issues with empathy and Full Professional Proficiency
critical thinking, leading to a 95% satisfaction rate and a
20% increase in customer retention.

Customer Care Assistant INTERESTS
Venucia Gaming Music Football Traveling
09/2023 - 11/2024, NY,USA
Games/Fun
Achievements/Tasks
Provided real-time support to gamers via chat, email, and
social media, resolving gameplay issues, account
problems, and technical glitches.
Fostered community engagement by answering forum
posts and moderating player discussions respectfully and
fairly.
Delivered personalized responses while maintaining
brand tone and empathy, boosting player satisfaction
and loyalty.
Handled billing inquiries, in-game purchases, and refund
requests, ensuring a smooth and transparent customer
experience.

EDUCATION
Doctor Of Medicine
Vinnytsia National Medical University
09/2018 - 06/2024, Vinnytsia, Ukraine