Mustafa

Cavusoglu Mustafa
Male, 42 years, born on 15 January 1981

[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)— preferred means of communication
Skype: incesuluyum

Reside in: Ukraine, Kyiv.
Citizenship: Türkiye.
Work & Residency permit in: Ukraine
Ready for business trips

Work experience —12 years

June 2025 - VanOnGo
www.vanongo.com
Customer Success Manager (June 2025 – present time)
- Consumer-centric urban delivery experience platform. AI-powered software.
- Onboarding of new customers,
- Creating and Managing Pilots with new customers,
- Providing necessary support for the new and current customers.

January 2019 – June 2025 Xsense Ltd.
Kyiv, www.xsense.co

6 years 6 months

Customer Success Manager (May 2024 – June 2025)
- Onboarding of new customers,
- Creating and Managing Pilots with new customers,
- Providing necessary support for the new and current customers.

Green Process, Analytics, Customer Care Manager (Since Sept. 2022)
- Green Process
Refurbishment/Recycling of the company products.
A newly opened department which I try to build up from zero.
Collaboration with the software, hardware engineers and CEO in order to make necessary
developments and implementations for the devices and the web platform.
- Analytics and Customer Care Manager
Developing new perspectives to improve customers’ usage of the web platform and provide better
services.

Senior Technical Support Manager
Started as a technical support agent.
After a year on the job, I was assigned to be a team leader position which later led to being a
senior technical support manager.
- Technical support:
Identifying hardware and software problems. Diagnostics and
troubleshooting.
Solving product problems.
Installation and configuration of hardware and software. Contacting customers to
quickly understand their problem. Providing timely and accurate customer
solutions.
Discussing several actions with clients to solve the problem. Follow up with customers to

Resume updated July 2025
 make sure the issue is resolved.
Replacement or repair of required parts. Support for the
deployment of new applications. Simultaneous case
management. Work with CRM system (Zohodesk). Organizing
and managing teamwork. Assigning tasks to support team
members.
Follow up and regularly check in with team members. Preparing reports on a
regular basis.
Regular meetings with company CEO
Collaboration work with other departments in other country branch offices (USA, New Zealand, Peru,
Argentina, Russia, Israel).
Giving feedback for other departments to develop the hardware and software. Searching and
interviewing new staff.

June 2017— Rustler Property Services LLC
December 2018
Ukraine, rustler.com.ua/contact-us/?lang=en
1 year 7 months
Engineer of management and maintenance
- maintenance and adjustment of computer equipment
- purchase and accounting of equipment
- checking the technical condition of the equipment

PayToSeller.com
October 2016 — June Kyiv, paytosellers.com/ Financial Sector
2017
9 months
• Financial and Credit Brokering (Stock Exchange, Brokerage Activity, Card Issuing and
Servicing, Risk Assessment, Currency Exchange Points, Crediting Agencies, Cash Collectors,
Pawnshop, Payment Systems)
Customer Support
Customer Support - English-Turkish Language Chat and Call Support

August 2015 — Vitro Agricultural Products Antalya
September 2016
Turkey
1 year 2 months
Chemical Production, Fertilizers
• Organic Chemistry (Promotion, Wholesale)
• Organic Chemistry (Manufacturing)
Agriculture
• Agricultural Products (Promotion, Wholesale)

General Coordinator
Laboratory as a General Coordinator of preparing chemicals for planting and growing flowers.

September 2014 Atmosfer Laboratuvarı
— August 2015
Turkey, www.atmosfercevre.com/
1year
Chemical Production, Fertilizers
• Organic Chemistry (Promotion, Wholesale)
• Organic Chemistry (Manufacturing)

Chemist/Analyst
Laboratory – As a Chemist

Resume updated July 2025
February 2013 — Tarim Kredi Agricultural Factory/ DENİZLİ
November 2013
Turkey
10 months
Chemical Production, Fertilizers
• Organic Chemistry (Promotion, Wholesale)

• Organic Chemistry (Manufacturing) chemist
Laboratory - As a chemist Full
Time
FEED MANUFACTURING FACTORY THAT PRODUCED MATERIAL AND SWORN
protein, fat, cellulose, starch, AFLATOXIN AND ASH ANALYSIS AND LABORATORY MANAGER

January 2012 — Turkuaz Ceramic Company/KAYSERİ
March 2012
Turkey
3 months
Chemical Production, Fertilizers
• Inorganic Chemistry (Manufacturing)
• Concrete, Brick, Glass and Other Silicates (Promotion,
Wholesale)
• Rubber, Plastic etc. (Manufacturing)
• Inorganic Chemistry (Promotion, Wholesale)
• Concrete, Brick, Glass and Other Silicates
(Manufacturing) chemist
Laboratory - As a chemist Full-
Time

May 2009 — April 2011 ITS Calebbrett Deniz Survey Lab./ANTALYA
2 years
Turkey
• Chemical Production Organic Chemistry (Promotion, Wholesale)
• Agrochemistry (Promotion, Wholesale)

Chemist
Laboratory - As a chemist
Full Time: worked as a laboratory manager in the laboratory analysis of fuel
products.

Resume updated July 2025
 Megapak Packaging / ANTALYA
May 2008 — July
Turkey
2008
3 months Responsible Manager
Production – As a Responsible Manager
Full Time: Wet wipes, spices, sugar packaging responsible manager (quality manager).

Education
Ege University, Turkey, Izmir
Bachelor Science Faculty, Chemistry Department
2007

Key skills English - fluent
I can be interviewed in this language.
Languages
Russian – Elementary
Ukrainian - Elementary
Turkish - native

• Driver license "B"
• Microsoft Office, Adobe After Effects, CorelDraw ISO 14001, ISO 9001:2008, Occupational
Health and Safety Specialist Certification
Additional • Turkish citizenship. Have residency and work permit in Ukraine.
information
• Was in business trips outside of Ukraine (Japan, New Zealand, Taiwan, South Korea)
• Computer skills

Resume updated July 2025